Airlines frustrate me so much anymore. Three years in a row they have screwed up our return flight from SXM. I always schedule a 2.5 hour layover in CLT because it always takes a long time to get through customs with the amount of people that arrive around the same times. AA the last three years cancels our 2.5hr layover flight a month before trip and moves us to an hour layover. That pretty much guarantees most people on our flight to miss their connection. They are just creating more work for themselves. Upset people, re-booking people, long lines, booking hotels, etc.

WooHoo!!! Got the response from AA "...we are sorry it was a trying time for you...we are crediting your account with 7,500 miles!!!
So, a day late getting home, extra expense in meals and taxi, pet care for another day, and just the general frustration of no communication for over 4-6 hours, and we get 7,500 miles! IF you could turn miles into drinks on the plane, doubt that would get us each a Bloody Mary.
I thanked them profusely and told them they could stick their 7,500 miles where the sun don't shine!

Lots of people complaining about AA these days, including employees.

I love American Airlines, best gosh dang airline there is

Wow, I would say that is a pretty pitiful response to your situation. Don't think I blame you at all..

Me too. Except for Alaska Air

They did the same for us but we didn't have to ask for it when our plane was delayed an we missed our connection two years ago. Didn't have to spend the night and got home the same time anyway. We got an apologetic email two days later for 7500 miles apiece. I was happy with it. And it was a free miles flight anyway.