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AA April JFK - SXM Flight Changes
#75996
11/23/2015 09:22 AM
11/23/2015 09:22 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
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Posts: 14,646
Brookfield, CT.
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I just noticed there have been some schedule/equipment changes for mid-our April flights from JFK to SXM - nothing major but you might want to check your seat assignments for changes if you're traveling AA in that time-frame.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA April JFK - SXM Flight Changes
[Re: The_Lurker]
#75999
11/23/2015 01:21 PM
11/23/2015 01:21 PM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
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We still prefer AA when doable but we've gotten into booking our Saturday n/s down and booking JB home for just that reason. AA routinely cancels their April weekday n/s and often the weekend n/s too once the religious holidays are done. I know I'm taking that chance when I book them so I just keep a close eye on the flights I want and if it happens it's not a big deal. This year they were using a 763 for 1597 and I suspected there would be changes and sure enough, it happened this weekend and we're now on a 757 with different seating specs. John and I were in A & B seats and our Granddaughter was two rows behind us in an F row. Not the end of the world but there were seats adjacent to ours so I moved her to the same row so we're at least next to each other. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA April JFK - SXM Flight Changes
[Re: pat]
#76001
11/23/2015 08:44 PM
11/23/2015 08:44 PM
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Joined: Feb 2001
Posts: 880 Boston, MA
marge
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Posts: 880
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THANK YOU, Pat!!!! I just checked on our flights in February and they were all screwed up. We made our reservations in August, and they changed it so we were not only different seats, but each in a different aisle!! very nice lady at AA fixed things as best she could. At least we are together........for now! BTW, I had registered for flight notification. didn't get one.
marge
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Re: AA April JFK - SXM Flight Changes
[Re: marge]
#76002
11/24/2015 09:01 AM
11/24/2015 09:01 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
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Posts: 14,646
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YW, Marge and I'm glad you were able to get things resolved to your satisfaction and I'm glad the post was of benefit to you. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
We had basically the same issues. I'm told the changes are all done by computers but they had my husband seated in 2A, I was in 3B and our Granddaughter in 4F, none of which matched our preferences in our AA profile. Even the AA CSR didn't get that one since we were all booked on the same reservation and there were plenty of seats available, but they worked it out and we're together, more or less, though it wouldn't have been the end of the world if we weren't.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA April JFK - SXM Flight Changes
[Re: pat]
#76004
11/24/2015 09:19 AM
11/24/2015 09:19 AM
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Joined: Apr 2008
Posts: 2,966 Connecticut
The_Lurker
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pat said: We still prefer AA when doable but we've gotten into booking our Saturday n/s down and booking JB home for just that reason. AA routinely cancels their April weekday n/s and often the weekend n/s too once the religious holidays are done. I know I'm taking that chance when I book them so I just keep a close eye on the flights I want and if it happens it's not a big deal. This year they were using a 763 for 1597 and I suspected there would be changes and sure enough, it happened this weekend and we're now on a 757 with different seating specs. John and I were in A & B seats and our Granddaughter was two rows behind us in an F row. Not the end of the world but there were seats adjacent to ours so I moved her to the same row so we're at least next to each other. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> Great if they fixed it and you are still NS! See you there.... <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />
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Re: AA April JFK - SXM Flight Changes
[Re: kim]
#76005
11/24/2015 09:42 AM
11/24/2015 09:42 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
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OP
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kim said: Your flying your granddaughter business class!!! I'm telling the others!!! Troublemaker!! <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA April JFK - SXM Flight Changes
[Re: PreK176]
#76006
11/24/2015 10:14 AM
11/24/2015 10:14 AM
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Joined: Feb 2015
Posts: 155 Central Connecticut
4Driver4
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Traveler
Joined: Feb 2015
Posts: 155
Central Connecticut
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PreK176 said: You're right to remind everyone to keep checking their flights. Last year AA changed our JKF non stop to a connection in Miami. When I called AA blamed it on the US Air merger but we all know everyone flying out of JFK loves the non stop flight. Time to check my April flights again! Same here. Did you notice that they then re-added the JFK direct flight later? Is that responding to demand, or cleaning out the original JFK flight so that it can be re-sold? <tin foil hat on> The cynic in me can't help but wonder if this is deliberate a bait and switch.
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Re: AA April JFK - SXM Flight Changes
[Re: 4Driver4]
#76007
11/24/2015 10:44 AM
11/24/2015 10:44 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
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OP
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Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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4Driver4 said:PreK176 said: You're right to remind everyone to keep checking their flights. Last year AA changed our JKF non stop to a connection in Miami. When I called AA blamed it on the US Air merger but we all know everyone flying out of JFK loves the non stop flight. Time to check my April flights again! Same here. Did you notice that they then re-added the JFK direct flight later? Is that responding to demand, or cleaning out the original JFK flight so that it can be re-sold? <tin foil hat on> The cynic in me can't help but wonder if this is deliberate a bait and switch. Okay, so perhaps I'm very naive, but I really don't think that's the case at all. A few years ago we were booked as soon as the flight was in their schedule on the April nonstop to St. Maarten from JFK for Easter week, traveling on Saturday. We had booked very early but by December the flight was almost sold out and they cancelled it anyway and never did reinstate it for that time period. I guess they find it more practical to use their Miami hub these days for all but the highest part of the high season. Our November/December trip this year was originally booked on AA, again booked very early, but I was feeling pretty confident in the flights being good since in the past its routinely been a n/s flight for the Thanksgiving time slot. Our flight was well booked early for the Saturday after and yup, they cancelled it and to date it hasn't been reinstated. We chose not to connect in Miami and rebooked on JB. Purely conjecture on my part but I guess the competition from Delta and JB has cut into their profit margins and they feel the hub arrangement works better for them now. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA April JFK - SXM Flight Changes
[Re: JoyGirl]
#76009
11/24/2015 01:25 PM
11/24/2015 01:25 PM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
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Posts: 14,646
Brookfield, CT.
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JoyGirl,
Okay, I have to tell you your experience was very different than any I have ever had with them.
Did you book your package directly through American Airlines as opposed to a Travelocity-type package (or other similar type deals) when you booked it? If so, I can't figure out how you could have been actually 'booked' on a flight that didn't exist. That's totally bizarre.......
My experiences have been usually for air only and have always been done directly through either an AA ticketing agent or their websites and each and every time there have been changes they have always been more than helpful and accommodating, whether the changes have been minor or major, and when they couldn't accommodate me on flights I found satisfactory, they were more than pleasant about making full refunds.
In fact, I believe there are actual rules of common carriage that say they MUST accommodate the passenger when significant changes are made, but perhaps these rules don't apply to packaged trips?
I am so sorry you had this experience but I can only ad from personal firsthand experiences many times over, your situation is not the norm for them, or for any other airlines that I've dealt with, so perhaps the fact it was a packaged product made the differences. I can easily see why you were upset. Just wondering, did you try going up the chain of command to speak with an AA supervisor immediately after it all transpired? And if this had happened to me, I'm sure I would be equally unhappy and would probably never use them again either. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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