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Re: Cape air
[Re: warren460]
#78954
12/19/2015 06:45 PM
12/19/2015 06:45 PM
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Joined: Oct 2014
Posts: 2,154 Ontario, Canada
warren460
OP
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OP
Traveler
Joined: Oct 2014
Posts: 2,154
Ontario, Canada
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No luck so far. At the checking counter they put us as standby.
The next flight is not so much later. But that's not the point after hanging around this airport for several hours we just want to get to our destination.
I hope that they don't screw up anything further.
As it was their fault, it should be their issue and not mine
Last edited by warren460; 12/19/2015 06:46 PM.
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Re: Cape air
[Re: warren460]
#78960
12/20/2015 09:00 AM
12/20/2015 09:00 AM
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Joined: Jan 2011
Posts: 2,427 Miramichi NB Canada
Sandsailsun
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Traveler
Joined: Jan 2011
Posts: 2,427
Miramichi NB Canada
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Totally sucks Warren... We fly cape air all the time and have not had these issues before . Sounds Ike things have gone down hill... Here's hoping we make out ok in March. Now that you are there enjoy
Kim
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Re: Cape air
[Re: warren460]
#78965
12/20/2015 02:44 PM
12/20/2015 02:44 PM
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Joined: Jan 2005
Posts: 4,557 Toronto, Ontario
gordaguy2
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Traveler
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Joined: Jan 2005
Posts: 4,557
Toronto, Ontario
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We've had problems with Cape Air as well - most recently had an 8:30 flight out of VG and got to the airport early only to find out that the flight was cancelled - even though confirmed the day prior - had to catch a ferry to Beef Island to catch a flight leaving from Tortola. Prefer to fly Air Sunshine or charter.
GordaGuy2
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Re: Cape air
[Re: warren460]
#78967
12/20/2015 05:13 PM
12/20/2015 05:13 PM
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Joined: Apr 2014
Posts: 255 Dirty Jersey
gd1147
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Traveler
Joined: Apr 2014
Posts: 255
Dirty Jersey
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warren460 said: Our flight was booked direct with cape air. This could explain the differences in experiences everyone is reporting. Booking a code share with say United protects you with United's contract of carriage while booking directly with Cape Air leaves you to their policies.
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Re: Cape air
[Re: sleepychef]
#78969
12/20/2015 10:41 PM
12/20/2015 10:41 PM
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Joined: May 2008
Posts: 854
Cleobeach
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Traveler
Joined: May 2008
Posts: 854
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Ours was a code share with US Airways. Like warren said, equipment issues happen, that is understandable.
On both legs of our last cape air tickets, we were willing to get there on our own expense and cape air still gave us a hard time. If it matters, our cape air tickets were full fare no restrictions.
When trying to leave VG, the counter employees kept insisting the flight was in route from sju yet I was showing her my phone with the flight aware app showing the flight hadn't even departed sju. She did not want to give us our luggage back until I pointed out the fact that if she gave us our luggage back and let us go on our way, she had space for three other people out of the 30 or so sitting in and around the terminal to get on the flight. Then it was "no problem, here's your bags"
We were freeing up space, leaving room for other passengers and not expecting anything but to be let to go on our own way. Why the push back?
As it relates to the delayed luggage - not one passenger on our flight had their luggage, all checked bags were left behind. Since then, I learned that the planes flying to VG do not have the weight capacity to carry passengers AND luggage so if the flights are sold out, bags get left behind.
I travel enough to know stuff happens yet when my vacation enjoyment is impacted because I can't snorkel or need to wear dirty clothing for two days, that bothers me enough to make different choices going forward.
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Re: Cape air
[Re: sail445]
#78971
12/21/2015 12:56 PM
12/21/2015 12:56 PM
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Joined: Mar 2008
Posts: 8,530 Ya never know...
HillsideView
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Traveler
Joined: Mar 2008
Posts: 8,530
Ya never know...
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Not sure if this was a factor, but I suspect it may well have been. Last February I went through a bit of an ordeal with a Cape Air flight, in fact we were half way across the tarmac when they pulled us out of the line and sent us back inside. The computer "system" they use is actually a couple different systems that have the unique ability of not interfacing with each other. The check in desk uses one system, the desk at the actual departure gate uses another and operations uses a third. That's why they all run around with a walkie talkie on their hip. Our whole issue? Operations didn't get the weight of our 2 carry on bags when check in desk changed our flight. Guy from operations who pulled us from line could have looked at the weight written on the tag, but that isn't his job. Go back to check in desk and girl there says "What are you doing back here". Tell her what happened, go through entire process again, go back down to the gate and figured I'd ask them to double check it. Nope, can't get into that info from here. Go back upstairs, girl gets on her radio to operations, operations says they have it. Go back downstairs. Just before the next flight boards, name is called, need to go upstairs and have bags weighed. Uhhh, weight is written right on the Cape Air tag. Finally get that all cleared up, go out to board, operations guy takes our bags, "they can't go on this flight, we don't have the weight on our manifest". Got to go on flight and watched as they threw bags into another plane.
My foot fits right into my shoe and my shoe will fit right into your...
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Re: Cape air
[Re: warren460]
#78976
12/24/2015 12:34 PM
12/24/2015 12:34 PM
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Joined: Jan 2005
Posts: 429 St. Louis, Mo
Dougie
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Traveler
Joined: Jan 2005
Posts: 429
St. Louis, Mo
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warren460 said: I sent cape air a link to this thread so they could see how people felt.
I received an email back with a thank you for bringing the matter to their attention.
I was impressed with the email because they had a lot of information and even dug into our arrival time in sju.
They advised that they are reviewing it at a high operations level.
They concluded with an apology. THIS is the Cape Air I remember. I visit Nantucket periodically and the BVI and SVI frequently. I typically fly with whichever service maximizes my vacation time. While Cape Air's fares are a bit higher than others, I have found them to be highly competent and professional. The recent deterioration is uncharacteristic, and my money is on glitches due to staffing too quickly from a poorly trained labor market, rather than management indifference.
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