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Re: Jet Blue unbelieveably bad customer service
[Re: boucharda]
#90261
03/16/2016 04:55 PM
03/16/2016 04:55 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Jet Blue's website has some SIGNIFICANT issues, for sure.
Airlines changing itineraries is a totally different situation than this to me AND if you have a significant change in your flight, you do have the right to cancel without any penalty and get your money back.
Carol Hill
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Re: Jet Blue unbelieveably bad customer service
[Re: davecyndi]
#90262
03/16/2016 08:06 PM
03/16/2016 08:06 PM
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Joined: Mar 2009
Posts: 18,789 Auburn, WA
SXMScubaman
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davecyndi said:SXMScubaman said: Pre check is not included in Global Entry nor is it a guarantee but it is usually given. The following is from TSA website: The Transportation Security Administration's (TSA) PreCheck allows for expedited airport screening at TSA checkpoints in specific airports. Global Entry members are eligible for TSA PreCheck benefits. I interpret the above, that is included with Global Entry. I'll find out in a couple of weeks when I go to PHL for my interview. Regards, Dave "Eligible" is the key word. Doesn't mean included or guaranteed. I have GE also and during the interview it was stated that it's not a guarantee.
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Re: Jet Blue unbelieveably bad customer service
[Re: Bill_S]
#90263
03/16/2016 08:10 PM
03/16/2016 08:10 PM
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Joined: Mar 2009
Posts: 18,789 Auburn, WA
SXMScubaman
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Bill_S said: Pre Check helps you get through security and INTO the gate areas quicker and with fewer hassles upon departure...both domestic and international.
Global Entry helps get you through Customs and Imigration and out of the airport quicker and with fewer hassles upon arrival...from international travel.
Similar, but Distinct... TSA pre is for domestic flights or going through a domestic airport departing or arriving from a foreign country at the domestic airport. Doesn't help in a Foreign airport such as SXM on departure.
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Re: Jet Blue unbelieveably bad customer service
[Re: ScottW]
#90266
03/17/2016 10:11 AM
03/17/2016 10:11 AM
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Joined: Jul 2006
Posts: 13,426 Peaceful Eastern North Carolin...
GaKaye
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Peaceful Eastern North Carolin...
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ScottW said: Eligible means that you are able to receive the benefits of TSA PreCheck. Once your Global Entry known traveler # is entered on your reservation, you get the PreCheck on your boarding pass. There is no need to sign up for both Global Entry and TSA PreCheck. That is true. But you still need to realize that PreCheck is not guaranteed for all GE passengers. Yes, you usually get it, but it's random, and in some cases you do not.
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Re: Jet Blue unbelieveably bad customer service
[Re: GaKaye]
#90268
03/17/2016 10:37 AM
03/17/2016 10:37 AM
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Joined: Apr 2012
Posts: 209 Maryland
ScottW
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It is my understanding that your known traveler # on your reservation gets you precheck on your boarding pass. The airlines do not differentiate between types of known traveler #'s. See this chart- https://www.dhs.gov/comparison-chartBut, we are dealing with government programs, so no answer is ever definitive. Fortunately, my wife and I have always had precheck on our boarding pass since we got Global Entry.
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Re: Jet Blue unbelieveably bad customer service
[Re: ScottW]
#90270
03/17/2016 11:28 AM
03/17/2016 11:28 AM
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Joined: Jul 2006
Posts: 13,426 Peaceful Eastern North Carolin...
GaKaye
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ScottW said:It is my understanding that your known traveler # on your reservation gets you precheck on your boarding pass. The airlines do not differentiate between types of known traveler #'s. See this chart- https://www.dhs.gov/comparison-chartBut, we are dealing with government programs, so no answer is ever definitive. Fortunately, my wife and I have always had precheck on our boarding pass since we got Global Entry. We were told at our global entry interview that precheck was not guaranteed, that it was random. We have had a couple of times where one of us got precheck and one didn't, so have verified that it is, indeed, random.
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Re: Jet Blue unbelieveably bad customer service
[Re: ScottW]
#90271
03/17/2016 11:29 AM
03/17/2016 11:29 AM
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Joined: Apr 2001
Posts: 14,649 Brookfield, CT.
pat
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The GE and KTN matters will always be a mystery to me. We generally fly AA but every so often we use JB and occasionally Delta, none of which do we have any status so I know that's got nothing to do with it.
Neither my DH nor I have either GE or a KTN, and yet, as infrequently as we fly - generally only two to four times a year if that - I always get that most coveted and hoped for 'pre-check okay' on my Boarding Pass. John never does. And that said, I seriously hope I haven't jinxed myself on that score.
But over the course of the past few international trips I've asked those in charge at the various C&I desks why that might be the case, and each person I've spoken to has given me a completely different reason, and being that it's a government program in the first place, that makes perfect (non)sense to me. Just sayin'..... <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Jet Blue unbelieveably bad customer service
[Re: GaKaye]
#90272
03/17/2016 06:59 PM
03/17/2016 06:59 PM
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Joined: Sep 2006
Posts: 48 New York
PHLarry
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You’re both correct sort of…..GE provides you with all the benefits of TSA Pre but…..neither GE nor TSA Pre guarantee expedited screening as per the TSA website “ TSA incorporates unpredictable security measures throughout the airport and no passenger is guaranteed expedited screening.” So with GE you are just as likely to receive expedited screening (or not) as you are with TSA Pre.
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Re: update
[Re: Carol_Hill]
#90273
03/18/2016 09:39 AM
03/18/2016 09:39 AM
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Joined: Oct 2012
Posts: 308 Tampa, FL
denverd0n
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Carol_Hill said: ...we can understand why you would be confused when you were asked to pay for your checked bag. In other words, we didn't do anything wrong, you just misunderstood. Blame YOU for THEIR mistake. Typical of a company that has absolutely no clue what real "customer service" is.
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Re: update
[Re: denverd0n]
#90274
03/18/2016 09:46 AM
03/18/2016 09:46 AM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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I found it an odd choice of words, for sure. No airline seems to have good customer service anymore.
Carol Hill
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Re: update
[Re: CarlosII]
#90277
03/31/2016 05:56 PM
03/31/2016 05:56 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Regardless of the situation, in SXM or elsewhere, we never tell people that we run this site, for the purpose of gaining any service or perk not given to the public at large. Other than in situations where people already know who we are, we never say who we are in a restaurant situation up front. Sometimes when we pay the bill, we will put one of our cards in with the check.
Carol Hill
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Re: update
[Re: Snorkeller]
#90279
04/01/2016 12:10 PM
04/01/2016 12:10 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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There is at least one other person who runs a SXM related website who touts how they are so YUUUUGE when dealing with various businesses down island. I personally find that unseemly.
Carol Hill
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Re: update
[Re: JulieandKarl]
#90282
04/01/2016 03:03 PM
04/01/2016 03:03 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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It was $35 altogether, which is a decent amount of money. But I went through a lot of drama because of the principle that I was not going to let them get away with it.
Carol Hill
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Re: update
[Re: Carol_Hill]
#90283
04/01/2016 04:49 PM
04/01/2016 04:49 PM
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Joined: Apr 2001
Posts: 14,649 Brookfield, CT.
pat
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Carol,
I'm sure, like too many of us, the issue of $35.00 was really not the main issue here and it was most likely the fact the big old airline was once again taking advantage of the little guy who, all too often, DOESN'T bother to fight back over such a meager amount. And from another point of view, the $35.00 is at least a round or two of drinks or a light lunch somewhere so better in the little guys pocket than in the airlines coffers when they're absolutely NOT entitled to it in the first place. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: update
[Re: pat]
#90284
04/01/2016 05:04 PM
04/01/2016 05:04 PM
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Joined: Aug 2000
Posts: 82,832 Central Florida!
Carol_Hill
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Pat--absolutely. Many people would not bother to call them on it and they should not be able to get away with it. It's not the money so much as the principle.
Carol Hill
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