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VRBO fee? #97948
05/20/2016 01:17 PM
05/20/2016 01:17 PM
Joined: Jun 2009
Posts: 3,575
Portland, OR
jazzgal Offline OP
Traveler
jazzgal  Offline OP
Traveler
Joined: Jun 2009
Posts: 3,575
Portland, OR
Maybe this should go in People Talk; if so, feel free to move it.

I've just confirmed a reservation at Blue Marine in Maho for November/December. When communicating with the owner regarding the deposit, there was a discrepancy between the deposit stated in his rental agreement vs. what my card would be charged per the VRBO website. When I asked about the discrepancy, he said it was a new fee VRBO was levying and that the difference goes to VRBO. He wasn't pleased about it, nor am I. It appeared to be about 5% of the rental amount.

Does anyone else know anything about this? Have you experienced a fee levied by VRBO?


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Re: VRBO fee? [Re: jazzgal] #97949
05/20/2016 01:25 PM
05/20/2016 01:25 PM
Joined: Nov 2006
Posts: 1,045
COMMACK, NY
L
LONGISLANDSHARON Offline
Traveler
LONGISLANDSHARON  Offline
Traveler
L
Joined: Nov 2006
Posts: 1,045
COMMACK, NY
yes, it is a new fee. If the same property is offered on Trip Advisor, no fee. And I believe VRBO and TA are all owned by the same company. So I'm sure TA will go the same way, eventually.

Re: VRBO fee? [Re: jazzgal] #97950
05/20/2016 02:09 PM
05/20/2016 02:09 PM
Joined: Jul 2008
Posts: 185
VitaMan Offline
Traveler
VitaMan  Offline
Traveler
Joined: Jul 2008
Posts: 185
I list our villa on VRBO, and my understanding is that an owner has an option to choose online booking, in which case VRBO does not charge the owner an annual LISTING fee, but will charge the owner a "commission" for each booking, and also charge the renter a processing fee. The other option for us owners is to continue to pay an annual listing fee and not sign up for online booking, in which case there is no fee on either end. That is the option I will choose when my renewal comes up, but by not choosing the online booking option, I will drop down the pecking order of my listing being seen by potential renters. C'est la vie.
For the record, VRBO is owned by HomeAway and TripAdvisor is owned by Expedia.


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Re: VRBO fee? [Re: jazzgal] #97951
05/20/2016 02:57 PM
05/20/2016 02:57 PM
Joined: Sep 2000
Posts: 153
Washington State
Todd_Melinda_K Online content
Traveler
Todd_Melinda_K  Online Content
Traveler
Joined: Sep 2000
Posts: 153
Washington State
VRBO and it's parent company (Home Away)were purchased last fall by Expedia. The new fees have all up in arms. In the news today there have been some adjustments to the fees as it appears that bookings are down, but the fee to the renter is staying, and is similar to Airbnb.

Re: VRBO fee? [Re: jazzgal] #97952
05/20/2016 03:03 PM
05/20/2016 03:03 PM
Joined: Aug 2000
Posts: 68,886
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 68,886
Central Florida!
This is a relatively new situation, which is discussed here and here . I understand that MANY owners are very upset abou the whole situation.


Carol Hill
Re: VRBO fee? [Re: Carol_Hill] #97953
05/21/2016 12:42 PM
05/21/2016 12:42 PM
Joined: Jun 2009
Posts: 3,575
Portland, OR
jazzgal Offline OP
Traveler
jazzgal  Offline OP
Traveler
Joined: Jun 2009
Posts: 3,575
Portland, OR
Wow - not sure how I missed all that. Thanks for the links.


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Re: VRBO fee? [Re: Carol_Hill] #97954
05/21/2016 03:26 PM
05/21/2016 03:26 PM
Joined: Dec 2004
Posts: 3,368
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 3,368
Massachusetts
Re: VRBO fee

1)The fee is as mentioned BUT there is no additional CC fee,

2)"Contact owner direct" sounds simple but you HAVE to go through VRBO message link to get to the owner and all correspondence is recorded "for the protection of both parties". Any inclusion of an email address on either side is redacted out.

Our 2017 rental owner subtracted a 20% "long term rental discount" to get around the fee which actually worked out better for us

Re: VRBO fee? [Re: VitaMan] #97955
05/22/2016 06:15 PM
05/22/2016 06:15 PM
Joined: Jun 2001
Posts: 710
Rosemont, Pa & Lewes, De.
LeeLee Offline
Traveler
LeeLee  Offline
Traveler
Joined: Jun 2001
Posts: 710
Rosemont, Pa & Lewes, De.
I have my Lewes, De., house #596843 (I just love my house) on VRBO and I pay the regular booking fee and extra for premium listing and they charge my guests the fee. I am considering giving my guests the fee back in cash. The fee is up to 9% if only rented for 3 days. Believe me we are angry about it and are looking for
alternatives. This is my 1st full year of renting and thank God most of my guests booked early.
Carol this may be a good opportunity for you and Eric...list properties for rent on SXM.


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