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Empress Car rental #99317
06/02/2016 05:55 PM
06/02/2016 05:55 PM
Joined: Sep 2004
Posts: 1,764
Quebec
kish Offline OP
Traveler
kish  Offline OP
Traveler
Joined: Sep 2004
Posts: 1,764
Quebec
Has anyone had any problems contacting Empress?. I e-mailed them on May 1st and received a reply on May 2nd. Since then I have sent 3 follow up messages with NO replies. For older posts I know Marvin is no longer with the company... does anyone have any updates.?

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Re: Empress Car rental [Re: kish] #99318
06/02/2016 06:55 PM
06/02/2016 06:55 PM
Joined: Jun 2009
Posts: 4,886
Portland, OR
jazzgal Offline
Traveler
jazzgal  Offline
Traveler
Joined: Jun 2009
Posts: 4,886
Portland, OR
I contacted them for a quote a few weeks ago. They replied within a day that their computer for quoting was down and they would give me a quote in a week, which they did. Perhaps they are still having computer problems?


[Linked Image]
Re: Empress Car rental [Re: jazzgal] #99319
06/02/2016 07:29 PM
06/02/2016 07:29 PM
Joined: Sep 2004
Posts: 1,764
Quebec
kish Offline OP
Traveler
kish  Offline OP
Traveler
Joined: Sep 2004
Posts: 1,764
Quebec
Thanks. Do you have the of your contact?

Re: Empress Car rental [Re: kish] #99320
06/02/2016 10:32 PM
06/02/2016 10:32 PM
Joined: Jun 2009
Posts: 4,886
Portland, OR
jazzgal Offline
Traveler
jazzgal  Offline
Traveler
Joined: Jun 2009
Posts: 4,886
Portland, OR
I just emailed: [email]info@empressrentacar.com.[/email] They signed the emails "Empress Team." Sounds as though a phone call might be the best route.


[Linked Image]
Re: Empress Car rental [Re: jazzgal] #99321
06/03/2016 08:21 AM
06/03/2016 08:21 AM
Joined: Sep 2004
Posts: 1,764
Quebec
kish Offline OP
Traveler
kish  Offline OP
Traveler
Joined: Sep 2004
Posts: 1,764
Quebec
In my latest e-mail I have given then until 8th to reply in case it is a computer/internet problem. I think 5 weeks is a fair amount of time to wait for a confirmation!

Re: Empress Car rental [Re: kish] #99322
06/03/2016 08:27 AM
06/03/2016 08:27 AM
Joined: Sep 2000
Posts: 4,691
Newtown, CT
kim Offline
Traveler
kim  Offline
Traveler
Joined: Sep 2000
Posts: 4,691
Newtown, CT
Why not just call? 1 866 978 0849. Or 1 721 545-2062. Or + 1 721 545 2067. Many times emails get blocked for no reason

Re: Empress Car rental [Re: kish] #99323
06/03/2016 03:17 PM
06/03/2016 03:17 PM
Joined: Dec 2005
Posts: 692
Rhode Island
Bluesfan Offline
Traveler
Bluesfan  Offline
Traveler
Joined: Dec 2005
Posts: 692
Rhode Island
I have used them the last 3 years. I put in my info, dates etc. get a quote, and confirm. Reservation is emailed. I don't hear any more from them, but when I show up a airport I am on the list. Good service, no problems, good cars.

Re: Empress Car rental [Re: Bluesfan] #99324
06/04/2016 07:36 AM
06/04/2016 07:36 AM
Joined: Sep 2004
Posts: 1,764
Quebec
kish Offline OP
Traveler
kish  Offline OP
Traveler
Joined: Sep 2004
Posts: 1,764
Quebec
They gave me a quote in May, but I keep asking for a confirmation and I get no response.

Re: Empress Car rental [Re: kish] #99325
06/04/2016 08:18 AM
06/04/2016 08:18 AM
Joined: Aug 2000
Posts: 82,788
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,788
Central Florida!
Have you tried to call them?? A quick phone call, even with no international plan, may run you $3 or so. Just sayin'.


Carol Hill
Re: Empress Car rental [Re: Carol_Hill] #99326
06/04/2016 08:25 AM
06/04/2016 08:25 AM
Joined: Sep 2000
Posts: 4,691
Newtown, CT
kim Offline
Traveler
kim  Offline
Traveler
Joined: Sep 2000
Posts: 4,691
Newtown, CT
Quote
Carol_Hill said:
Have you tried to call them?? A quick phone call, even with no international plan, may run you $3 or so. Just sayin'.

<img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" />

Re: Empress Car rental [Re: Carol_Hill] #99327
06/04/2016 09:23 AM
06/04/2016 09:23 AM
Joined: Sep 2004
Posts: 1,764
Quebec
kish Offline OP
Traveler
kish  Offline OP
Traveler
Joined: Sep 2004
Posts: 1,764
Quebec
Called them and waiting for the confirmation e-mail.

Re: Empress Car rental [Re: kish] #99328
06/04/2016 10:10 AM
06/04/2016 10:10 AM
Joined: Aug 2000
Posts: 82,788
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,788
Central Florida!
OK


Carol Hill

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