So, can you help a brother out?
I've heard on two occasions that when
there's a mess at the airport like foul weather
or airline screw ups, rather than waiting in the
ridiculously long lines at the counter, the
airlines have people waiting to help on
Twitter.
This may not be the best forum for a complete
answer/lesson but if folks could just get me
started in the right direction, I wouldn't have to
ask my 30something niece. She rolls her eyes
way back in her head when I ask her this stuff
and I'm worried that they will get stuck.

Mike