We never noticed the upper deck on top of the overhang entrance to hotel until we were departing so can't comment whether that was open and what service was like there.

I can't fault the bartending staff because they went above and beyond trying to get the food out of the kitchen on more than one occasion, but by doing so left the bar uncovered. On one occasion the bartender left to help out the kitchen and was gone for twenty minutes. She said the kitchen was backed up but there were only two tables in the restaurant area and aside from us another couple at the bar. Both of us had ordered the wings.

After new customers came to the bar and were getting frustrated with waiting, one of the housekeepers who was sitting at the bar waiting for her take away went into the kitchen to retrieve the bartender. She also started to help out with bringing the food from the kitchen to the bar as the bartender never came out with the wings???

On a separate occasion the bartender who left bar was back much quicker.