The Catamaran Company and a few others operate more charters each month than any one individual charters will complete in a lifetime. The still young industry is coming together with best practices resort operators have known for a long time. There must always be a time between the guest checking out before you and before your rental space(s) are ready for the next occupant. You also do not want every guest showing up at the same time to check in. If you have ever been in a long hotel line checking in or stuck waiting for your bag to be delivered you will understand it.

The recipe of showing up on the dock and demanding everyone's attention so you can leave now on your schedule has always been a plan for failure. The operating practice of your boat will be ready for your entry at 5, you have all night to do your inspections and we will be ready to sign you out at 9 is very civil and the way we have started our charters for more than a decade. It was not always that way. We once had the idea that the whole thing was a race from plane landing to casting off the dock lines. We learned some hard lessons with that impatience and naive approach.

Remember the guys on the dock see it all and know far more that 99% of those with even 30 charters.

My two cents going back to the 70's. Gain access to your boat before, spend the evening looking over the boat. Send the crew less interested in the workings of docks and boats off to do something on Tortola or St. Thomas on the first morning. When the boat and ALL the crew are ready get moving sometime after lunch. Anchor somewhere quiet and enjoy getting to know each other again. In the BVI less is more! There are zero, nada, zip "must do's".