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Moorings review
#130532
05/19/2017 11:04 AM
05/19/2017 11:04 AM
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Joined: Sep 2011
Posts: 118 Quebec , Canada
Frenchsailor
OP
Traveler
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OP
Traveler
Joined: Sep 2011
Posts: 118
Quebec , Canada
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I'm just coming back from my first charter with Moorings. I have chartered many times with Sunsail, always had good services, and I'm a little disappointed with Moorings. The boat was great and the RT Base is modern and well kept. But the service was not what I expected. At the beginning, they were supposed to call us on the phone to advise the boat was ready, but they forgot. We wait many hours at the pool, and at 6h30 pm we had to go to the desk. No explanations, no apologies, they just forgot. The next morning, the boat briefing was scheduled at 9 am, but the guy arrived at 9h40. At the end, we scheduled a debriefing, but it never happens. We wait one hour on the boat, and did not see anybody. Our general feeling is we were not important to them. Overall we had great vacations, and I will book again with Moorings or Sunsail, but they have to work on their customer services. I know it's Island time, but...
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