We were there two weeks ago and contacted them the day before we arrived to make a lunch reservation. They supplied us with a chart of the channel between Saba and Bitter End and we had no trouble navigating through. We were told to tie up at the marina at the end of the T-dock, staff was there to assist with the lines. We were given a quick water taxi ride around to the arrival dock and then a golf cart ride to the resort. All of the water toys were made available for use at no charge. There was no charge for the day at their marina. I don't know how much longer this will last but this little bit of heaven is fabulous while it lasts.