I agree, it's not necessarily what happens, but how they handle it.

And it's odd how that happens, about damaged bags. We had not had a bag damaged in a long time by the airlines. But when we were delayed by 4 hours on Delta last year, when we arrived in Orlando at 1 AM, we saw our bag was damaged. Since we had a two hour drive going home it was like 'par for the course', let's just go home and go to sleep. And no, we didn't call Delta the next day. I've always heard you had to complain at the time, in order to get any compensation.. I hope you are able to get something from Jet Blue, on both accounts.