Carol and Newt,

Just lucky, I guess. I explained the three different changes on our FF flights home that had already happened and that I didn’t want to overnight and arrive home the next day as the latest change would have caused, along with the changes in our First class revenue flights and asked for my options. When we got all done with that I asked if they were offering any consideration for the numerous changes.

As far as an upgrade to first, we were already there on our revenue ticket, and I had no idea what the response to my email to the Customer Service Department might be. DH laughed at me wasting the effort so we were both pleasantly surprised by their generous mileage award. I doubt they’d give away complimentary Bus/First Class upgrades since those seats are so limited to begin with but you might bargain with them over the ‘brown’ seats on their seating chart. What have you got to lose?