Sue ... I stand corrected since you seem to know more about it than i do  
Pelican pirate... There seemed to be an underlying currant of unhappiness with the employees   Many were being replaced in a couple of weeks   I am sure that contributed to the service issue
We are going on the royal carribean legend of the seas to the caribbean in january for 11 nights   I will have a better idea of comparison after that cruise  
The ruins at tulum are certainly worth seeing   We were there in 2002
In my mind   No beach compares to orient