Good luck .... I applied for my 2nd renewal nearly 9 months ago, and it is still pending. I've had Global Entry since 2010 and my travels would not set off any alarms. My first renewal in 2015 didn't even require a personal interview. Now I can't even get a conditional renewal, and when (and if) I do, I understand scheduling an interview is nearly impossible. Supposedly all expirations have been extended for one year, but I can't verify because I haven't traveled. I wasn't able to locate BVI in the list of counties.