I am not sure it is anything you can download. You input the information and when done, it submits to the Health Department. I gave a different website than what he was looking at, that may be the issue. I use the stmaartenehas.com website and have no problems getting to the form, and can start keying in data, but it won't save it unless you finish it with all the test information included, your passport info, where you are staying at and for how long, have you been anywhere else for the preceding 15 days, etc.