I do have a couple of forms I have to access (through work) that google chrome will not work on. I have to be on Firefox or Internet Explorer. Maybe try from google chrome and see if that makes a difference. The virus insurance is not what bothered me -- way harder and onerous to get the Covid test. It will take most of my day going one state away for that test. I really feel for the island and its businesses and residents and will do what it takes to get there. 3 days was not feasible, 5 days makes it much more workable to get the test results.