I think they are depending on personal responsibility!
I’ve spoken to a few who did receive notification of time changes but in our case it was the full day changes which made a huge difference.
The good news - the person I spoke with yesterday handled all the cancellation details quickly and completely, and even apologized for the inconvenience along with it taking a week to actually receive the cc refunds. She couldn’t have been any nicer or more willing to help reschedule us if she could.
She also reiterated the statement that in her limited post-pandemic experience, once they eliminate a flight they aren’t too likely to reinstate it any time soon.
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