We had same issues. I was approved and David was denied both at different times of the day and both in 10 minute timeframe. Prescipktive (spelled that way) did not provide enough detail. It was a nightmare trying to reach them to get the info in a document with details they promised via email initially they would provide and didn't. They made appointments via text only and provided the details same way. No email, no website and no 800 number where the person I spoke to wasn't useless. Emailed them and 18 hours later finally received documents.

And yes, we sent separate emails under each of our addresses. I screen shot what they initially sent and saved as a pdf. I was accepted but David wasn't.

We're here so it all worked out finally.