Carol,

The call back choice from JB is often a ‘now you see it - now you don’t’ option. I’ve gotten it a few times but other times not and I have no clue why it’s not always offered.

The other thing I’ve done is called on a portable phone and just held on until they finally picked up but this also took almost two hours and two dead battery phones before they finally answered my call. Thank goodness we have three portables.

Just a few of the reasons I’m not a huge JB fan…….