VRBO is a rental agency, it is not a management agency. It brings renters and owners (or their managers) together. The property owners and their managers are responsible for turnaround, maintepainence and so forth. They are also responsible for guest screening, check in and check out and complaints. Don't blame VRBO, they are a great tool and provide clients for referral and commission fees far lower than full time, so called professional, vacation rental agents with physical brick and mortar offices on island.
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