friends travelling from Denver on AA with SJU-EIS code share with Silver lost their checked bags. Got 2 of the bags 24 hours later. still missing the 3rd bag. Its been 48 hours and we still have no idea when bag will arrive. AA not helpful. Ugh! That said, we are thinking this may not be Silver as the AA flight they were on was delayed 3 hours. Other than that, Silver was fine...on time....plenty of room in the over head bins on the ATR (although larger roller boards are really tough to fit and some folks had to check them as they were boarding.