Robin - In June there were stairs at the front of the plane; don't know about the back as I didn't pay attention. I have had a zigzag ramp on other occasions, but that may have been from MIA; can't remember. I had ordered wheelchair assistance, and he was waiting at the bottom of the stairs. He charged up the stairs to take my carryon and carry it down for me. Then as Pat said, in through a side door. He was wonderful, and it was a very pleasant experience.