I agree Carol. It strikes me funny that people are complaining about not knowing what's going on as if they (renters) are owed some kind of explanation by the owners.

I get it. It's natural to feel like you are a part of something when you've visited many times and might have a some sort of relationship with the hotel/resort/organization/whatever, but communicating with you to let you know what's going on is at the bottom of the list - if even on the list - of the people trying to figure out what THEY need to do. You (the renters collectively) are much less important to them than you think you are.

Perfectly legit to ask the question but seems wishful to expect official answers.