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The new "improved" departure area is not all that great. Too few seats for the number of passengers. And the air conditioning left a lot to be desired with so many people in an small space! That's not just WestJet. That's the departure area in general.
Wow. That's the first I've heard of it being as miserable as you found. Most all reports I've read on Facebook and other sites are saying how great it has been.
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