Well I don't think its westjet as the airport employees should be trained how to handle the windows as they open them & take people waiting the front of the line instead of the back, am I right that this is an airport training thing??That room downstairs in B departure is just plain nasty!! Worse than last january. After standing for 2 1/2 hours my back was killing me (I have arthritis). the people were so packed in I didn't even have room to open my purse to get advil as people were shoving to find somewhere to stand. I kid you not. We were told 6 months for completion.