Last October, PJIA had plenty of staff AND volunteers manning the Scanners. Not now, as Louise told you guys, there was NO ONE to assist us with the problem with the new "B&W" passports!! We went from being one of the first people to the very back of the lines through immigration and then, one agent went on brake, leaving two people for a full plane to be checked in!!! SMH!!! Forty minutes!!! Sadly there is nothing we can do about the horrible service!!!
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