We booked our villa's for many years thru an agent in the US, although Sprimbarth Cap Caraibes was the master property manager. I'm not a fan of Sprimbarth Cap Caraibes and use the agent to help us. My experiences with Sprimbarth Cap Caraibes directly have not been good. The agent has been very helpful and has some leverage with Sprimbarth Cap Caraibes.