They appear to be taking steps to reverse the negativity surrounding the place; if you follow Trip Advisor you will find that all negative reviews have been removed for Caravanserai/Alegria. I didn't realize this could be done, but apparently it can and has been.
That is one of the flaws with TripAdvisor. There are often very slanted reviews and ratings of places. Applebee's or another chain-type restaurant often is ranked higher than a really good independent restaurant with a good reputation.
