The kiosk seems to work great, fast, etc.

What appeared to be happening is that one person in the family would end up with the X, which then made everybody have to do the regular line. Saw very few families that made it to the non X line. Singles seemed to make it to the clear line fairly often.

I don't know what they were doing at customs -- as normally you walk up say Hi they glance at you and send you on your way. Last night they were actually asking questions of "everybody". Saw more people being directed to the additional section (additional baggage scan/duty payment area) then I have ever seen before.

That is where the hang up on the whole process was.