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Re: Need Advise with American Airlines Please
[Re: cruzer]
#110675
10/27/2016 07:44 AM
10/27/2016 07:44 AM
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Joined: Apr 2001
Posts: 14,654 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,654
Brookfield, CT.
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cruzer said: It looks like there are plenty of flights from BOS to SXM --even via CLT that day. Go to the AA web page, look up available one way flights to SXM, then call AA and politely request your desired flights, reminding them they changed your flights, if necessary.
MY experience is their computers automatically re-assign flights in cases like this, but thy are willing to re-book you on more reasonable flights, without additional charges. Agree with this post absolutely. AA has changed our flights many times and they've always been very good about cleaning up the messes their computer generated seating creates. One time they even allowed us to change airport routings to accommodate us. Knowing your possibilities before you call is a good idea and I've always found a pleasant approach (as opposed to a demanding one......) will usually get me the results I'm looking for. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Need Advise with American Airlines Please
[Re: cudster]
#110677
10/27/2016 07:59 AM
10/27/2016 07:59 AM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,976
Central Florida!
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As others have said, research what other options are available for you, both on AA and on other airlines. Then call them up and POLITELY, as Pat said, ask to be changed to what you would prefer at this point. If they do not get you where you want to be with flights, ask for a supervisor. Since THEY changed your flights, quite significantly, you are entitled to ALL your money back, if you want to book on another airline. They are motivated to NOT give you your money back, so they will do things that they would not normally do without a fee, such as changing dates or even changing the point of origin of your flights. And as I said, if you do find flights on another airline cheaper, just dump AA and go with the other airline. Best wishes!
Carol Hill
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Re: Need Advise with American Airlines Please
[Re: RI Bob C]
#110679
10/27/2016 08:50 AM
10/27/2016 08:50 AM
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Joined: Aug 2007
Posts: 131
smalbany
Traveler
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Traveler
Joined: Aug 2007
Posts: 131
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Endorsing Carol's advice: AA has been making changes all through their schedule The reservation agent will be familiar with the accomadation that you are requesting. I use Google Flight https://www.google.com/flights to identify all available routing/options before engaging with AA>. Good luck!~
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Re: Need Advise with American Airlines Please
[Re: cudster]
#110680
10/27/2016 02:30 PM
10/27/2016 02:30 PM
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Joined: Dec 2008
Posts: 2,106 Southport, North Carolina, US
candj
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Traveler
Joined: Dec 2008
Posts: 2,106
Southport, North Carolina, US
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As previously stated they do this all the time without really considering the consequences. They changed our flight in December so that we had an hour to clear customs and make our connecting flight in Charlotte on a Saturday night. We called them up and they rebooked us to a later connection without any problems.
Fair winds and following seas! SSN691-May She Ever Prowl The Seas in Defense of Human Freedom! SSN787-Preserving Peace, Prepared for War
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Re: Need Advise with American Airlines Please
[Re: RI Bob C]
#110681
10/27/2016 02:55 PM
10/27/2016 02:55 PM
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Joined: Feb 2007
Posts: 4,412 Rhode Island
RonDon
Traveler
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Traveler
Joined: Feb 2007
Posts: 4,412
Rhode Island
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Bob_Dot said: Don't know where you live in Mass., but you may want to consider an alternate airport such as Providence, Bradley, or the like when you prepare to speak to an agent. We live in RI and have stopped using the airport because no direct (non-stop) flights anywhere except Orlando. Worth the drive to Boston. We stay over at a park/fly hotel or use an off site parking (used to be Pre-Flight).
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Re: Need Advise with American Airlines Please
[Re: RonDon]
#110682
10/27/2016 03:06 PM
10/27/2016 03:06 PM
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Joined: Aug 2000
Posts: 82,976 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,976
Central Florida!
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No nonstop from there to Miami or Charlotte? That's surprising.
Carol Hill
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Re: Need Advise with American Airlines Please
[Re: PreK176]
#110683
10/27/2016 04:48 PM
10/27/2016 04:48 PM
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Joined: Mar 2004
Posts: 4,320 Vancouver, WA
Todd
Traveler
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Traveler
Joined: Mar 2004
Posts: 4,320
Vancouver, WA
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PreK176 said: (US Air never did!) I think a funny story - My last US Air trip to SXM (two years prior to the merger) we purchased when the flights became posted and our flights changed 17 times leading up to about 30 days prior to when we were departing. When I checked with them by phone to make an adjustment to their last change US Air informed me that they would no longer show the changes online because they reached a point where there had been to many updates so for any future changes I would have to call in to check if there were changes. We went with the flow and other than a night in Philadelphia on the way back all was good. I have always had luck with the airlines getting changes made to work in my favor using my most polite and patient voice. The few times the first call did not work I have called back a second time after what I would guess that the previous shift has ended. Somehow it always works out, and hopefully all will be good in 22 days when we start our journey from Portland Oregon. For all those east coasters having to deal with a direct or short connecting flight to get to SXM, as is the motto from the Portland Timbers - "No pity from the Rose City" <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />
I prefer the Isle seat
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