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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117871
01/19/2017 04:06 PM
01/19/2017 04:06 PM
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Joined: Mar 2001
Posts: 17,541 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,541
Ohio
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If you paid with a credit card you might have some recourse by disputing the charge or a portion of it if that is possible.
J.D.
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: cruzer]
#117874
01/19/2017 04:46 PM
01/19/2017 04:46 PM
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Joined: Aug 2000
Posts: 82,852 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,852
Central Florida!
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Yes, it's worth a call at least.
Not that it is an excuse, but LaPlaya was recently sold, so perhaps that was why the contract was not honored, but they should have been able to get you chairs someplace else for free. I would be ticked in this instance also. Hope you are able to get a satisfactory resolution.
Carol Hill
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117876
01/19/2017 05:16 PM
01/19/2017 05:16 PM
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Joined: Aug 2000
Posts: 82,852 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,852
Central Florida!
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I don't disagree, that you didn't get what you bargained for.
Carol Hill
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117877
01/19/2017 05:26 PM
01/19/2017 05:26 PM
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Joined: Mar 2001
Posts: 17,541 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,541
Ohio
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Since they will not communicate with you, your only real hope is your credit card. Your prime time to have dealt with it was while on the island. They have your money, you are in Canada and they are on the island. They have the overwhelming advantage unless your credit card will step up.
Good luck.
J.D.
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: sxmblue]
#117882
01/20/2017 06:46 AM
01/20/2017 06:46 AM
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Joined: Mar 2001
Posts: 17,541 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,541
Ohio
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sxmblue said: The owner of the company is indeed very sick. Is someone else handling reservations or problems during their illness?
J.D.
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117884
01/20/2017 10:30 AM
01/20/2017 10:30 AM
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Joined: Aug 2000
Posts: 82,852 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,852
Central Florida!
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So, what was the response from your credit card company?
Carol Hill
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117886
01/20/2017 10:46 AM
01/20/2017 10:46 AM
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Joined: Aug 2000
Posts: 82,852 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,852
Central Florida!
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If you just sent them an email, I would call them..
Carol Hill
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: sxmblue]
#117890
01/20/2017 02:44 PM
01/20/2017 02:44 PM
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Joined: Mar 2001
Posts: 17,541 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,541
Ohio
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I have disputed (and prevailed) multiple times on credit card charges. One time several months after a cancelled hotel stay and the property continued to try and bill me. I had a ZERO balance statement but when management changed, they tried two additional times to charge my account. I have a stellar credit rating and have for many years so I am not 100% buying into this having any major impact.
It sounds like the aggrieved did try to initiate civil and reasonable negotiation but it is hard to negotiate when the other party shuts you out.
J.D.
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: sxmblue]
#117895
01/20/2017 03:45 PM
01/20/2017 03:45 PM
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Joined: Mar 2001
Posts: 17,541 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,541
Ohio
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sxmblue said: You did it with a hotel. A short term lease agreement is a completely different story. Was this in fact a short term lease? I don't see that term mentioned. The poster stated: " we rented a unit in Orient Bay" You do sound like you would be willing to deal with it in a proper and expeditious way. Sadly, due to health or other reasons, the other company is taking a different road.
J.D.
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117906
02/02/2017 04:36 PM
02/02/2017 04:36 PM
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Joined: Mar 2001
Posts: 17,541 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,541
Ohio
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Thanks for the update and good luck.
J.D.
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117908
02/08/2017 12:00 PM
02/08/2017 12:00 PM
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Joined: Aug 2000
Posts: 82,852 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,852
Central Florida!
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Thanks for posting the final resolution. I guess they wanted you to provide receipts, which I guess you could have gotten? Not sure, as I've never personally gotten a receipt from a chair vendor. Regardless, it sounds like though at the end, Visa made it right for you, which is good.
Carol Hill
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Re: St. Martin Reservation Centre/Owner Direct Rental
[Re: JMSH]
#117909
02/08/2017 12:36 PM
02/08/2017 12:36 PM
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Joined: Mar 2001
Posts: 17,541 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,541
Ohio
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Thanks for the update. I have personally never seen or ask for any receipt for beach chairs/umbrella. Doesn't sound like they really wanted to resolve it. Glad VISA stepped up and I hope they charge it back to the merchant.
J.D.
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