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STT airport opening and planning for the future
#144534
09/25/2017 02:47 PM
09/25/2017 02:47 PM
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Joined: Jun 2007
Posts: 176 Virginia suburbs of DC
AquaGirl
OP
Traveler
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OP
Traveler
Joined: Jun 2007
Posts: 176
Virginia suburbs of DC
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I realize that this question/issue is absolutely insignificant compared to what residents are dealing with in the islands. I thought I would ask anyway. (Please don't take offense! We are making contributions to various groups and pursuing other ways to help.) I am looking for some place online that shows the status and expected opening of the St Thomas airport. Its administered by the VI Port Authority, but the most recent info on their site is from Sept 5. I looked at FAA, TSA and googled the topic, but can't find anything authoritative. I found a statement on VI Yacht Charters site saying its closed until Sept 30. https://www.virginislandsyachtcharters. ... IL-SEPT-30 The reason I am asking is so we can decide what to do with our AA tickets to STT on Oct 10 and return on Oct 20. The AA Customer Service Rep said STT is currently open for commercial flights. My understanding is that its only open for military & relief efforts, including mercy flights. I would love to get a refund and put the money towards relief efforts, but our tickets are non-refundable. If the airport is still closed to commercial flights on Oct 10, our flight will be cancelled. I would hope in this case we will get a refund, but the CS Rep seemed unsure and gave me 2 different answers. My guess (based on what I've read) is that the airport may be open to commercial flights by then, but I think it will be unknown for a while. We have a few options: - Rebook with no change fee (per AA's current travel notice). We must commence travel by March 31 because that's the end of our ticket validity. Due to various medical and work commitments, we can only travel in Nov or Dec. I have the impression the islands may not even have power by Nov/Dec, nor be ready for visitors. - Cancel our flights and use the value towards booking flights to a different destination. Still have to travel before Mar 31. Would have to pay change fees and ticket price difference. In our 30+ years of travelling to the Caribbean in spring and fall, we've never had to cancel a trip, so this is new ground for us. Any input is welcome! Note - Didn't buy trip insurance, but the insurance I was considering wouldn't help with this situation since the storms are long gone. Would only help if I had bought "cancel for any reason" type. Thank you!
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Re: STT airport opening and planning for the future
[Re: AquaGirl]
#144536
09/25/2017 02:58 PM
09/25/2017 02:58 PM
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Joined: Aug 2000
Posts: 82,781 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,781
Central Florida!
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AquaGirl--there is a HUGE thread on the SXM forum regarding AA. You can check there for ideas, but my first suggestion is that you CALL BACK AGAIN to get a different agent. Most likely you will be able to cancel and just get your money back. If the person on the phone gives you guff, ask to speak to a supervisor. Here's the thread on the SXM forum AA thread
Last edited by Carol_Hill; 09/25/2017 03:01 PM.
Carol Hill
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Re: STT airport opening and planning for the future
[Re: d_fish]
#144538
09/25/2017 05:29 PM
09/25/2017 05:29 PM
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Joined: Jan 2008
Posts: 434 Northern IL
bagsarepacked
Traveler
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Traveler
Joined: Jan 2008
Posts: 434
Northern IL
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Yes call back. I spoke to AA today and was told: I can rebook and travel up until 9/2018 but I would need to rebook at the time I call. If I flat out cancel I get a credit and the credit I would have would need to be used by 4/2018. I should add that my trip is in November so I am waiting another few weeks before doing anything. I would need to act the day before my flight out.
She said when calling to remind the agent that the rebook fee should be waived due to hurricane
Note~ I do have insc but called directly instead. I also used miles for one leg of trip and purchased the return ticket. Same story for both.
Last edited by bagsarepacked; 09/25/2017 05:30 PM.
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Re: STT airport opening and planning for the future
[Re: AquaGirl]
#144541
09/25/2017 09:37 PM
09/25/2017 09:37 PM
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Joined: Apr 2014
Posts: 304 Rockford, Michigan
aarpskier
Traveler
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Traveler
Joined: Apr 2014
Posts: 304
Rockford, Michigan
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AquaGirl said: Note - Didn't buy trip insurance, but the insurance I was considering wouldn't help with this situation since the storms are long gone. Would only help if I had bought "cancel for any reason" type. Not necessarily. Most travel insurance contains language to the effect that if the "tour operator" (in this case the charter company) cannot provide the "tour" for which you purchased the airline tickets (specific boat or alternative for planned itinerary), coverage is triggered. Many charter companies have announced that they will not be back in business until December.
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Re: STT airport opening and planning for the future
[Re: aarpskier]
#144542
09/25/2017 11:53 PM
09/25/2017 11:53 PM
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Joined: Jun 2007
Posts: 176 Virginia suburbs of DC
AquaGirl
OP
Traveler
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OP
Traveler
Joined: Jun 2007
Posts: 176
Virginia suburbs of DC
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Thank SO MUCH to everyone for the super helpful info. Carol's pointer to the AA thread on SXM forum has some great ideas. It was the longest thread I've ever seen! I am encouraged to see that some AA customers got refunds, even though the tickets were non-refundable. People had many different situations/dates, and different experiences with AA CSRs. Many people were told the same thing as we were. I've only called 3 times so far and will continue to call. I am always very polite and nice to the people on the phone. We purchased the tickets on our Citicards Advantage MC. Thanks for the idea about calling them. I read that one person called them and was able to get a refund. I will try that too. We were booked at Peter Island Resort. We are landlubbers, not boaters Peter Island emailed us several days after Irma to cancel our reservation and say they were going to refund us the entire amount. Glad you pointed out that trip insurance could potentially cover this situation. For our next trip, I will carefully read through all the language.
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Re: STT airport opening as of Thursday
[Re: sail2wind]
#144545
09/26/2017 03:58 PM
09/26/2017 03:58 PM
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Joined: Aug 2000
Posts: 82,781 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,781
Central Florida!
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I would say anyone going right now is not a tourist but someone who owns property on island, going to see how their property is.
Carol Hill
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