Hi, I am booked for two weeks end of April first week of May. I can not find any information on when or if they are going to be open. I’ve tried emailing and any phone numbers I could find. RCI has been absolutely no help at all. I need to book flights or make other plans before it gets to late. Thanks for any help.

Sapphire has a lot of work to do with repairs and haven't started as yet.
I don't think that they will be ready for this year.

As Lesley stated they have a lot to do, stopped by there last week as we too are owners there, they are still waiting for insurance adjusters and insurance money to begin major renovations. However there are piles of sheet rock and building material in the lobby and the staff are hard at work clearing debris and cleaning what they can. Building one is least damaged and that is their first priority, they are hoping for March but that might be optimistic. Keep trying the phone numbers and the reservation email, they are there but communication has never been their strong suit. Might be a good idea to have a plan B.