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Kudos to AA
#205522
09/27/2019 01:22 PM
09/27/2019 01:22 PM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
OP
Traveler
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OP
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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So! We often tout the horror stories and the negative airline experiences we’ve encountered with AA so once again, I would like to comment on the positive.
While we were away last week I received an early email notification of a significant schedule change for FF SXM flights we are holding for next April. This morning I called AA and spoke with a wonderful reservationist who couldn’t have been anymore accommodating and pleasant along the way. She managed to get us onto a different flight with better flight times (this was actually the flight I originally hoped to book but it wasn’t available at the time.....) and to an airport more convenient to our home. I know there may well be more changes between now and April and if so, wouldn’t I love to do business with her again!
But the real news is she went out of her way to be helpful and pleasant. I couldn’t have asked for more.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Kudos to AA
[Re: pat]
#205525
09/27/2019 01:28 PM
09/27/2019 01:28 PM
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Joined: Aug 2000
Posts: 82,776 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,776
Central Florida!
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Good for you! Glad it's working out for now anyway! As you said, who knows what else will happen before April, but sounds great!
Carol Hill
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Re: Kudos to AA
[Re: pat]
#205529
09/27/2019 03:53 PM
09/27/2019 03:53 PM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
OP
Traveler
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OP
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Sammy and all,
In all fairness, AA has always been my favorite Caribbean carrier for as long as they’ve serviced SXM. Like everyone, I do get frustrated with the schedule changes but they have ALWAYS been very helpful in straightening out the snafus.
We just did JB to Florida and it was fine but my preference is still AA if it’s a viable option.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Kudos to AA
[Re: pat]
#205558
09/28/2019 05:35 PM
09/28/2019 05:35 PM
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Joined: Feb 2008
Posts: 588 Las Vegas, NV, USA
Ellen777
Traveler
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Traveler
Joined: Feb 2008
Posts: 588
Las Vegas, NV, USA
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Thanks for posting Pat. My airlines are AA and United, they have always been great to us, even when I have had complaints, they have always compensated us, and they will continue to have my business.
Life's a beach
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