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BVIAA website issues #243277
12/25/2020 12:22 PM
12/25/2020 12:22 PM
Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
ScubaDrew Offline OP
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ScubaDrew  Offline OP
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Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
Crew of 8 supposed to fly out tomorrow. We’ve tried everything to get our travel authorization. However all 8 applications are still “pending”. We’ve called whatsapp’d emailed everyone in the bvi government. Going to cancel trip as of this morning since apparently we will not be allowed to enter.

https://bvinews.com/glitches-with-bvi-gateway-portal-frustrating-some-travellers/

BVI Sponsors
Re: BVIAA website issues [Re: ScubaDrew] #243278
12/25/2020 12:25 PM
12/25/2020 12:25 PM
Joined: Mar 2012
Posts: 409
Redmond, WA
MrEZgoin Offline
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MrEZgoin  Offline
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Joined: Mar 2012
Posts: 409
Redmond, WA
The uncertainty certainly isn't fun, but I'm not sure I would cancel, unless you have any reason to believe that your application could be denied for cause. Document all your efforts to apply, have all your tests printed out, and if the problem is with the website there's a good chance things can be worked out when you get there.


M4000 "Lio Kai"
Re: BVIAA website issues [Re: ScubaDrew] #243281
12/25/2020 01:11 PM
12/25/2020 01:11 PM
Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
ScubaDrew Offline OP
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ScubaDrew  Offline OP
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Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
Yeah we’re thinking about that but worried we’ll get to SJU and not be allowed to board the flight. The airlines don’t have much ability to negotiate BVIs rules.

Re: BVIAA website issues [Re: ScubaDrew] #243283
12/25/2020 01:30 PM
12/25/2020 01:30 PM
Joined: Mar 2020
Posts: 132
Virgin Gorda, BVI
V
VirginGordaResident Offline
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VirginGordaResident  Offline
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Joined: Mar 2020
Posts: 132
Virgin Gorda, BVI
ScubaDrew. Please email me directly - adobbs@oilnutbay.com.

I have someone who may be able to assist.

Re: BVIAA website issues [Re: ScubaDrew] #243285
12/25/2020 02:06 PM
12/25/2020 02:06 PM
Joined: Aug 2000
Posts: 74,100
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 74,100
Central Florida!
Not sure about the BVI, but for St. Maarten, you can't board the flight if you don't have the authorization.


Carol Hill
Re: BVIAA website issues [Re: ScubaDrew] #243293
12/25/2020 06:17 PM
12/25/2020 06:17 PM
Joined: Nov 2000
Posts: 2,308
Cane Garden Bay, Tortola
JasonHelmbrecht Offline
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JasonHelmbrecht  Offline
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Joined: Nov 2000
Posts: 2,308
Cane Garden Bay, Tortola
Did you get it sorted out yet? PM me.

Re: BVIAA website issues [Re: ScubaDrew] #243299
12/26/2020 12:36 AM
12/26/2020 12:36 AM
Joined: Mar 2012
Posts: 409
Redmond, WA
MrEZgoin Offline
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MrEZgoin  Offline
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Joined: Mar 2012
Posts: 409
Redmond, WA
Try contacting Henrietta Alexander on FB, she was very helpful.

Our application was in limbo because "by sea" was still an option but the decision about delaying opening the ports had apparently already been made. The application could not be edited, nor could a new one be initiated with the same passport number. Henrietta deleted our old application and got our new one approved in minutes.

Last edited by MrEZgoin; 12/26/2020 12:39 AM. Reason: added info

M4000 "Lio Kai"
Re: BVIAA website issues [Re: MrEZgoin] #243304
12/26/2020 08:46 AM
12/26/2020 08:46 AM
Joined: Aug 2000
Posts: 74,100
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 74,100
Central Florida!
Thanks for the info, EZgoin. Every country's site is set up differently, as I know a lot of people have been able to submit multiple applications on the SXM website and have had subsequent applications approved, after the first one was denied. It sort of makes sense that they would not allow a second application with the same passport number.


Carol Hill
Re: BVIAA website issues [Re: ScubaDrew] #243307
12/26/2020 09:47 AM
12/26/2020 09:47 AM
Joined: Jul 2020
Posts: 116
Mill Valley, CA
H
Husker Offline
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Husker  Offline
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Posts: 116
Mill Valley, CA
Our applications were not approved until literally hours before we took off from DC. We almost cancelled, but hung in there at it all worked out. We didn't have to show any authorization docs at SJU (we were on Cape Air).
Best of luck.
Husker.


[Linked Image]
Re: BVIAA website issues [Re: ScubaDrew] #243323
12/26/2020 11:51 AM
12/26/2020 11:51 AM
Joined: Mar 2020
Posts: 132
Virgin Gorda, BVI
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VirginGordaResident Offline
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VirginGordaResident  Offline
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Joined: Mar 2020
Posts: 132
Virgin Gorda, BVI
For future travelers with this issue, make sure you fill out an individual application for every member of your group. This seems to help the process.

Re: BVIAA website issues [Re: ScubaDrew] #243327
12/26/2020 11:55 AM
12/26/2020 11:55 AM
Joined: Aug 2000
Posts: 74,100
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 74,100
Central Florida!
VG resident--SXM travelers have reported an issue with more than one person using the same email. Is that an issue here?


Carol Hill
Re: BVIAA website issues [Re: ScubaDrew] #243341
12/26/2020 01:14 PM
12/26/2020 01:14 PM
Joined: May 2002
Posts: 16,240
Tortola/ Sonoma, California
Manpot Offline
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Manpot  Offline
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Joined: May 2002
Posts: 16,240
Tortola/ Sonoma, California
Hope you make it..let us know..hope to see you agin down there!

Re: BVIAA website issues [Re: Carol_Hill] #243342
12/26/2020 01:42 PM
12/26/2020 01:42 PM
Joined: Mar 2020
Posts: 132
Virgin Gorda, BVI
V
VirginGordaResident Offline
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VirginGordaResident  Offline
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Joined: Mar 2020
Posts: 132
Virgin Gorda, BVI
Originally Posted by Carol_Hill
VG resident--SXM travelers have reported an issue with more than one person using the same email. Is that an issue here?


Not that I have heard of, no.

Re: BVIAA website issues [Re: ScubaDrew] #243356
12/26/2020 03:38 PM
12/26/2020 03:38 PM
Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
ScubaDrew Offline OP
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ScubaDrew  Offline OP
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Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
Hi all,

Thanks for the suggestions. I was able to get everyone approved on Christmas Day moments before we started to travel. But, only by contacting a personal connection in the bvi government. While I deeply thank this person for helping, without them our applications would not have been approved.

They were all “stuck” at various states and due to glitches would never have been approved. All applications were submitted correctly, using individual email addresses, and updated with COVID results if prompted to (half of applications never even made it to that point).

Only by whatsApp Submission to a government contact were we able to get approval.

So, I guess mixed feeling here.

1. I’m really disappointed the bvi government would abandon us with no responses only to be stuck in the airport. If it was not for a personal connection to a Govt employee this trip would have been canceled. It is unfair to set rules and then make them impossible to follow risking flights, boats, provisions, etc with no communication. All 8 of us tried emailing calling and WhatsApp’ing with no response what so ever.
2. I am deeply grateful to the bvi Govt employees who stepped up on Christmas Day to fix it- there are a lot of wonderful people who do have bvilove and I hate for a broken system or processes to be representative of their individual efforts

Hope others have a better experience and they fix these system issues quickly.





Attached Files B926AA7A-69A8-41C3-8DCF-3FB687A065EC.jpeg
Last edited by ScubaDrew; 12/26/2020 03:53 PM.
Re: BVIAA website issues [Re: ScubaDrew] #243364
12/26/2020 06:01 PM
12/26/2020 06:01 PM
Joined: Aug 2000
Posts: 74,100
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 74,100
Central Florida!
ScubaDrew--glad you were able to go after all. But travelling should not be this hard.


Carol Hill
Re: BVIAA website issues [Re: Carol_Hill] #243366
12/26/2020 06:07 PM
12/26/2020 06:07 PM
Joined: Jul 2008
Posts: 2,978
VI,GA,AZ
sail445 Offline
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sail445  Offline
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Joined: Jul 2008
Posts: 2,978
VI,GA,AZ
Originally Posted by Carol_Hill
ScubaDrew--glad you were able to go after all. But travelling should not be this hard.

100% Correct, but it does show how the different governments are using the virus for personal gain.
The people should cancel all their reservations and let the government know that they won’t consider the BVI or other Caribbean locations for their next vacation unless they get some sort of guarantee that they’ll be welcomed and not scammed

Re: BVIAA website issues [Re: Carol_Hill] #243373
12/26/2020 06:55 PM
12/26/2020 06:55 PM
Joined: Oct 2009
Posts: 964
Memphis, BVI, CT
R
RatmansWife Offline
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RatmansWife  Offline
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R
Joined: Oct 2009
Posts: 964
Memphis, BVI, CT
Originally Posted by Carol_Hill
ScubaDrew--glad you were able to go after all. But travelling should not be this hard.


There are only three possible explanations for this: ineptitude, laziness, or the BVI does not really want visitors. Stories like this will dissuade people from booking. I'm wondering if the costs of transport, testing, tracking and quarantining Belongers are adding up and the government wants to slow down arrivals.

Re: BVIAA website issues [Re: ScubaDrew] #243374
12/26/2020 07:00 PM
12/26/2020 07:00 PM
Joined: Mar 2012
Posts: 409
Redmond, WA
MrEZgoin Offline
Traveler
MrEZgoin  Offline
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Joined: Mar 2012
Posts: 409
Redmond, WA
Glad you got it sorted out ScubaDrew. Of course it shouldn't be this hard, but I hope it will be as fully worth the hassle for you as it was for us.


M4000 "Lio Kai"
Re: BVIAA website issues [Re: ScubaDrew] #243375
12/26/2020 07:12 PM
12/26/2020 07:12 PM
Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
ScubaDrew Offline OP
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ScubaDrew  Offline OP
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Joined: Oct 2008
Posts: 73
Manhattan Beach, CA
We certainly considered the fact we may not be welcome. We would hope for a response of “sorry we wanted to allow visitor, however the situation has become etc etc” response versus just ignoring applications. It would be really easy to message all applicants we couldn’t be accepted versus leaving us at an airport gate denied boarding. Most folks who applied had already made significant investment, both monetary, and with friend and family, as well as local bvi businesses.

I would not be upset about denial, it just needs to be communicated.

Re: BVIAA website issues [Re: sail445] #243376
12/26/2020 08:00 PM
12/26/2020 08:00 PM
Joined: May 2011
Posts: 1,096
JAX
jphart Offline
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jphart  Offline
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Joined: May 2011
Posts: 1,096
JAX
Originally Posted by sail445
Originally Posted by Carol_Hill
ScubaDrew--glad you were able to go after all. But travelling should not be this hard.

100% Correct, but it does show how the different governments are using the virus for personal gain.
The people should cancel all their reservations and let the government know that they won’t consider the BVI or other Caribbean locations for their next vacation unless they get some sort of guarantee that they’ll be welcomed and not scammed


Doubt that any government is listening, but you can vote with your dollars! BVI and other Caribbean destinations aren’t getting mine.

Mexico got my dollars earlier this month, and Palm Beach is getting a bunch more this week as well.

Re: BVIAA website issues [Re: RatmansWife] #243383
12/27/2020 08:32 AM
12/27/2020 08:32 AM
Joined: Jan 2009
Posts: 91
Winnipeg, Canada
G
GaryC Offline
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GaryC  Offline
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Joined: Jan 2009
Posts: 91
Winnipeg, Canada
Originally Posted by RatmansWife
Originally Posted by Carol_Hill
ScubaDrew--glad you were able to go after all. But travelling should not be this hard.


There are only three possible explanations for this: ineptitude, laziness, or the BVI does not really want visitors. Stories like this will dissuade people from booking. I'm wondering if the costs of transport, testing, tracking and quarantining Belongers are adding up and the government wants to slow down arrivals.


Ratsmans Wife: I had tremendous difficulties with the portal but managed to get my approval without first uploading the test results, an obvious error. It was impossible to get anyone from the Whats App number to respond at this point to fix this up but since I had the approval and the negative test I had enough to get on a plane. Nobody questioned any of this when I arrived and the people at the airport conducting the intake and testing were pleasant, efficient and welcoming. The bracelet and transponder didn't work very well and gave off a lot of false beeps. I think the government really does want us to come, I think they are nervous and cautious but have the right mix of policies now, but I think they chose badly with their software and equipment supplier and are trying to keep it all going while the wheels fall off. I was treated very well while I was there and the people of the Island often told me they were grateful I had made the trip.

In short, they don't really have a good system for managing and controlling the intake of visitors and they probably don't know what to do about it. I guess struggle on and hope the vaccine soon makes this all unnecessary?

Re: BVIAA website issues [Re: ScubaDrew] #243384
12/27/2020 09:34 AM
12/27/2020 09:34 AM
Joined: Oct 2009
Posts: 964
Memphis, BVI, CT
R
RatmansWife Offline
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RatmansWife  Offline
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R
Joined: Oct 2009
Posts: 964
Memphis, BVI, CT
GaryC, so that's one vote for ineptitude!

"We need to procure software and equipment to protect the health and lives of our citizens. I know, let's go with a Jamaican company with no discernible track record!"

Some things are too predictable to be taken seriously.

Re: BVIAA website issues [Re: GaryC] #243388
12/27/2020 10:25 AM
12/27/2020 10:25 AM
Joined: Jul 2020
Posts: 116
Mill Valley, CA
H
Husker Offline
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Husker  Offline
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Joined: Jul 2020
Posts: 116
Mill Valley, CA
GaryC, 100% on the money! We felt very welcome. Everyone was trying hard. IMO the problem is lack of resources. Not enough expertise and trained personal to execute the protocols, especially when it comes to communications.

We have plans to return in Feb, June and November 2021.


[Linked Image]
Re: BVIAA website issues [Re: ScubaDrew] #243389
12/27/2020 10:27 AM
12/27/2020 10:27 AM
Joined: Mar 2012
Posts: 409
Redmond, WA
MrEZgoin Offline
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MrEZgoin  Offline
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Joined: Mar 2012
Posts: 409
Redmond, WA
GaryC exactly our experience as well.


M4000 "Lio Kai"
Re: BVIAA website issues [Re: ScubaDrew] #243390
12/27/2020 10:32 AM
12/27/2020 10:32 AM
Joined: Mar 2008
Posts: 1,811
BVI
Zanshin Offline
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Zanshin  Offline
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Posts: 1,811
BVI
I have, for years, been an advocate of Hanlon's Razor ("never attribute to malice that which is adequately explained by stupidity") and it would certainly seem to apply here!

Last edited by Zanshin; 12/27/2020 10:33 AM.
Re: BVIAA website issues [Re: Husker] #243403
12/27/2020 12:27 PM
12/27/2020 12:27 PM
Joined: Jul 2008
Posts: 2,978
VI,GA,AZ
sail445 Offline
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sail445  Offline
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Joined: Jul 2008
Posts: 2,978
VI,GA,AZ
Originally Posted by Husker
GaryC, 100% on the money! We felt very welcome. Everyone was trying hard. IMO the problem is lack of resources. Not enough expertise and trained personal to execute the protocols, especially when it comes to communications.

We have plans to return in Feb, June and November 2021.

Due to the fact that they confiscated and fined heavily a few sailors who had no intention of landing in their territory has made me lose respect for the officials

Re: BVIAA website issues [Re: Zanshin] #243407
12/27/2020 01:34 PM
12/27/2020 01:34 PM
Joined: Jul 2020
Posts: 116
Mill Valley, CA
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Husker Offline
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Husker  Offline
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Joined: Jul 2020
Posts: 116
Mill Valley, CA
Originally Posted by Zanshin
I have, for years, been an advocate of Hanlon's Razor ("never attribute to malice that which is adequately explained by stupidity") and it would certainly seem to apply here!

Yeah, Zanshin, I agree that Hanlon's Razor is in the mix. Add to that inadequate resources and planning/leadership that fell short of the mark. That said, the US gov's response to CV19 was/is worse.....and not attributable to Hanlon.

Regarding the border crossing mess, very unfortunate for those involved, but, plenty of fault on both sides of how that went down, IMO.


[Linked Image]
Re: BVIAA website issues [Re: Husker] #243410
12/27/2020 01:59 PM
12/27/2020 01:59 PM
Joined: Jul 2008
Posts: 2,978
VI,GA,AZ
sail445 Offline
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sail445  Offline
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Joined: Jul 2008
Posts: 2,978
VI,GA,AZ
Originally Posted by Husker
Originally Posted by Zanshin
I have, for years, been an advocate of Hanlon's Razor ("never attribute to malice that which is adequately explained by stupidity") and it would certainly seem to apply here!

Yeah, Zanshin, I agree that Hanlon's Razor is in the mix. Add to that inadequate resources and planning/leadership that fell short of the mark. That said, the US gov's response to CV19 was/is worse.....and not attributable to Hanlon.

Regarding the border crossing mess, very unfortunate for those involved, but, plenty of fault on both sides of how that went down, IMO.


Actually the fault lies on the BVI who stopped the boats going about their ways at sea with no possibility of effecting the health of the BVI belongers.


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