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Quick BVI portal question #258910
06/21/2021 01:24 PM
06/21/2021 01:24 PM
Joined: Jan 2001
Posts: 260
Tampa
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Gypsyczar Offline OP
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Gypsyczar  Offline OP
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Joined: Jan 2001
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Tampa
Is it possible to register multiple family members under one email address in the portal? Also is there any special document titles required by the portal?

Thanks in advance



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Re: Quick BVI portal question [Re: Gypsyczar] #258916
06/21/2021 02:04 PM
06/21/2021 02:04 PM
Joined: Dec 2018
Posts: 985
Washington DC
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bailau Offline
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bailau  Offline
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yes...and do it that way

here is my primer on this thanks to a lot of help

http://www.traveltalkonline.com/ubb...-101-how-we-got-approved.html#Post257869

Re: Quick BVI portal question [Re: Gypsyczar] #259153
06/23/2021 03:51 PM
06/23/2021 03:51 PM
Joined: Jun 2021
Posts: 4
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dmax Offline
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So we went through the portal process for a 7/3 charter but failed to upload the health insurance cards. Since there's no way to amend a submitted application - will we need to completely re-apply (except for the covid/antibody test)?

Re: Quick BVI portal question [Re: dmax] #259154
06/23/2021 04:46 PM
06/23/2021 04:46 PM
Joined: Nov 2000
Posts: 2,672
Cane Garden Bay, Tortola
JasonHelmbrecht Online content
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JasonHelmbrecht  Online Content
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Joined: Nov 2000
Posts: 2,672
Cane Garden Bay, Tortola
Originally Posted by dmax
So we went through the portal process for a 7/3 charter but failed to upload the health insurance cards. Since there's no way to amend a submitted application - will we need to completely re-apply (except for the covid/antibody test)?

No. When it's reviewed they will send you an email to upload the test results and fix the cards


JasonHelmbrecht
Coconut Breeze Villas
Cane Garden Bay
reservations@coconutbreezevillas.com
www.coconutbreezevillas.com
Re: Quick BVI portal question [Re: JasonHelmbrecht] #259161
06/23/2021 07:21 PM
06/23/2021 07:21 PM
Joined: Jun 2021
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dmax Offline
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Originally Posted by JasonHelmbrecht

No. When it's reviewed they will send you an email to upload the test results and fix the cards


Thanks!

Last edited by dmax; 06/23/2021 07:23 PM.
Re: Quick BVI portal question [Re: bailau] #259200
06/24/2021 04:52 PM
06/24/2021 04:52 PM
Joined: Sep 2010
Posts: 94
New York, NY, USA
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pk5352 Offline
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Any thoughts on two different families traveling as a group? Our charter is 2 families (7 people total). Does it makes sense to fill it out all under a single email address? Or would there be a good reason to keep family groups separate on portal?

Re: Quick BVI portal question [Re: Gypsyczar] #259201
06/24/2021 05:08 PM
06/24/2021 05:08 PM
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bailau Offline
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Do all with one email address...see my post above....

Re: Quick BVI portal question [Re: bailau] #259248
06/25/2021 01:16 PM
06/25/2021 01:16 PM
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pk5352 Offline
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Got it, thank you. Let me ask this: Is there any harm in doing it two separate portal entries per family (Besides the obvious inconvenience)? The other group is a bit late on getting paperwork.

Re: Quick BVI portal question [Re: Gypsyczar] #259250
06/25/2021 01:18 PM
06/25/2021 01:18 PM
Joined: Nov 2000
Posts: 2,672
Cane Garden Bay, Tortola
JasonHelmbrecht Online content
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JasonHelmbrecht  Online Content
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Posts: 2,672
Cane Garden Bay, Tortola
Everyone needs their own gateway application but you can use the same email address to simplify receipt of confirmation if you want.


JasonHelmbrecht
Coconut Breeze Villas
Cane Garden Bay
reservations@coconutbreezevillas.com
www.coconutbreezevillas.com
Re: Quick BVI portal question [Re: JasonHelmbrecht] #259252
06/25/2021 01:21 PM
06/25/2021 01:21 PM
Joined: Sep 2010
Posts: 94
New York, NY, USA
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pk5352 Offline
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Thank you. That makes sense. As I understand it, "logging back in" is difficult. So assume we would handle it as two completely separate processes but with same contact info? Does that make sense?

Re: Quick BVI portal question [Re: Gypsyczar] #259259
06/25/2021 03:08 PM
06/25/2021 03:08 PM
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bailau Offline
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logging in again is only necessary if you dont load everything at once to include covid results...

wait until u get results to do but do all at once...

I referenced a thread above that may help you

as Jason says 1 email for all and make sure it is one you can check your spam filter...

Re: Quick BVI portal question [Re: bailau] #259261
06/25/2021 03:35 PM
06/25/2021 03:35 PM
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pk5352 Offline
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Thank you! Yes, your previous post has been very helpful and I am still referencing it now- much appreciated.

My concern now is that the other family we are traveling with may not have all of their documentation (PCR results, specifically) before 48 hour window to start submission. I have all documentation for my family ready to go. We travel Monday. Because of external timing issues, the best window for me to fill out for my 4 family members is this evening. So I am wondering if it is wiser to just do the submission for my family tonight and have other family do their submission when they are ready and use same email/phone. Just not sure if that will confuse the system.

Sorry if I am missing an obvious solution...

Re: Quick BVI portal question [Re: Gypsyczar] #259262
06/25/2021 04:18 PM
06/25/2021 04:18 PM
Joined: Oct 2019
Posts: 22
Winter Park, FL
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MKGrey Online content
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For what it's worth, we were down the first 10 days of June with two families from different parts of the country (one Orlando, one Phoenix). Each family did their own submission to the portal, using two separate emails. This was needed for us for some of the same reasons you outline....different travel times, different testing times, and the need to comply with the 48 hour window.

We had no issues having the submissions separated, outside of the normal lag/delay in getting approvals from the portal. As others have mentioned, the most important thing is that each submission is completed with all required info from the outset. As long as you do that, you should be good.

Re: Quick BVI portal question [Re: pk5352] #259268
06/25/2021 06:56 PM
06/25/2021 06:56 PM
Joined: Dec 2018
Posts: 985
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bailau Offline
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Originally Posted by pk5352
Thank you! Yes, your previous post has been very helpful and I am still referencing it now- much appreciated.

My concern now is that the other family we are traveling with may not have all of their documentation (PCR results, specifically) before 48 hour window to start submission. I have all documentation for my family ready to go. We travel Monday. Because of external timing issues, the best window for me to fill out for my 4 family members is this evening. So I am wondering if it is wiser to just do the submission for my family tonight and have other family do their submission when they are ready and use same email/phone. Just not sure if that will confuse the system.

Sorry if I am missing an obvious solution...



In those circumstances do it now...you might end up travelling light. We have met a few people like that in our travels down here. Herding cats through the portal was a giant PIA. sorry i didnt mean to be short

Last edited by bailau; 06/25/2021 06:58 PM.
Re: Quick BVI portal question [Re: bailau] #259291
06/26/2021 07:37 AM
06/26/2021 07:37 AM
Joined: Sep 2010
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pk5352 Offline
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No shortness inferred. And appreciate the insight. As it worked out, the other group receive their test results last night and we were able to sit and submit to both USVI and BVI portals. It was a process...But made easier by your previous post, so thanks again for that info.

Now, fingers crossed for approvals...

Re: Quick BVI portal question [Re: Gypsyczar] #259293
06/26/2021 07:48 AM
06/26/2021 07:48 AM
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Posts: 985
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bailau Offline
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Cool...and good luck on approvals. We are waiting for our return tests and then head back Monday...

Great trip but way too much stress (and extra cost) on the front end...overcomplicated by lack of clear signaling from the BVI government and lack of detailed direction from them. This board once again was great help getting down and the BVI locals are very appreciative of the huge uptick of boaters at least in the last 3 weeks. Don't know about land based lodging but hope they are up as well

Re: Quick BVI portal question [Re: Gypsyczar] #259357
06/27/2021 10:10 AM
06/27/2021 10:10 AM
Joined: Sep 2010
Posts: 94
New York, NY, USA
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pk5352 Offline
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Update. We are now 36 hours post submission, and 24 hours out from travel tomorrow AM. So far, I have received 7 of 8 BVI approvals and 1 of 8 USVI approvals. My observation is that the BVI approvals have come in batches associated with last names- so all of my families (same last name) came through within 5 minutes of each other about 12 hours after submission. In the case of the other family, husband and daughter share same last name, and their approvals came in together about 12 hours after my families. The wife has a different last name and we are still waiting for her approval. As for USVI, my daughter, the youngest of our party was approved within 10 minutes of Portal submission on Friday night while the rest of us remain "Pending".

So, we are 24 hours out from departure. At what point do I start emailing?

Re: Quick BVI portal question [Re: Gypsyczar] #259367
06/27/2021 12:03 PM
06/27/2021 12:03 PM
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bailau Offline
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I would do now...do you have emails?

Re: Quick BVI portal question [Re: bailau] #259368
06/27/2021 12:07 PM
06/27/2021 12:07 PM
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pk5352 Offline
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I do. I have emailed both "support" mailboxes. I actually had sent one last night to the BVI email at 1030pm and got a reply within 5 minutes. And subsequent approval of 2 additional applications, but as I mentioned the 3rd member of that family has a different last name and I'd bet that's causing an issue. In any case, I emailed again about an hour ago. Sent to USVI email as well. No reply at all as of yet.

Dolphin Water Taxi is going to give a hand as well.

Any thoughts on who else to contact?

Re: Quick BVI portal question [Re: Gypsyczar] #259369
06/27/2021 01:02 PM
06/27/2021 01:02 PM
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Posts: 94
New York, NY, USA
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pk5352 Offline
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Update: ok, BVI final approval finally came through after I whatsapped the number given by the portal. Still no reply from USVI...

Re: Quick BVI portal question [Re: Gypsyczar] #259376
06/27/2021 02:08 PM
06/27/2021 02:08 PM
Joined: Apr 2002
Posts: 6,073
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GeorgeC1 Offline
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It might be a blessing if you got forced to fly home through SJU. The STT airport has achieved a new degree of horridness if that is actually possible.

Re: Quick BVI portal question [Re: GeorgeC1] #259377
06/27/2021 02:14 PM
06/27/2021 02:14 PM
Joined: Sep 2010
Posts: 94
New York, NY, USA
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pk5352 Offline
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I wish I were worried about flying home. It's flying in thats the issue at the moment...

Re: Quick BVI portal question [Re: Gypsyczar] #259378
06/27/2021 02:32 PM
06/27/2021 02:32 PM
Joined: Dec 2018
Posts: 985
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bailau Offline
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The stories down here flying out of STT are unbelievable heading out especially on the weekend...

pk5352 good luck...make sure the crew appreciates the head cat herder...most stressful vacation i have ever planned by far....but so good to catch up with people down here and meet TTOLers

Re: Quick BVI portal question [Re: bailau] #259379
06/27/2021 02:52 PM
06/27/2021 02:52 PM
Joined: Sep 2010
Posts: 94
New York, NY, USA
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pk5352 Offline
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Update: based on on-island advice, I just went ahead and resubmitted the 6 applications for USVI that had yet to be approved. Received "ORANGE" approval of each within minutes which flipped to normal green submissions in a few minutes more.

That's it. We're done with submissions. All approvals received. What a journey...and now, the trip.

Hah. Yeah, they appreciate it.


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