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Re: Silver Airlines
[Re: bailau]
#313921
02/19/2024 10:15 PM
02/19/2024 10:15 PM
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Joined: Dec 2018
Posts: 1,361 Washington DC
bailau
OP
Traveler
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OP
Traveler
Joined: Dec 2018
Posts: 1,361
Washington DC
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Did Silver get you your money back my friend? How long in advance did you know it was cancelled?
Usually we are Island Birds but just me this time
Last edited by bailau; 02/19/2024 10:29 PM.
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Re: Silver Airlines
[Re: bailau]
#313935
02/20/2024 09:23 AM
02/20/2024 09:23 AM
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Joined: Jul 2003
Posts: 1,422 Bucks County, Pa.
toast
Traveler
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Traveler
Joined: Jul 2003
Posts: 1,422
Bucks County, Pa.
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I booked through United and we were on our flight in San Juan and had to deplane for engine trouble. they kept telling us one hour, one hour. Wound up spending the night on our own dime. I wrote to united who gave me a $100 credit for the "trouble" but sent me to silver for the hotel refund. Still waiting, they had 3 planes flying that day and only one left san juan..... the St Thomas mid day flight also spent the night in San juan, that was on January 15th. Thought it might be easier than ferries.............. but never again unless i plan a few days in PR too.
Toast.......to Life; White Bay...heaven on earth. Diane
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Re: Silver Airlines
[Re: MIDiver]
#313937
02/20/2024 09:32 AM
02/20/2024 09:32 AM
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Joined: Apr 2002
Posts: 7,034 GA/NC
GeorgeC1
Traveler
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Traveler
Joined: Apr 2002
Posts: 7,034
GA/NC
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Inbound found out on the flight to SJU. Outbound after we got to EIS (And I checked right before we left base to head to EIS and they were on time). I worked directly with Cape to save both arrival and departure as Delta was zero assistance and Silver customer service non-existent. I never received compensation. This was in 2022. It likely has improved but I am not going to risk it. Can you fly to MIA and then take an AA flight? When is the trip?
If your flight was booked through Delta on one PNR they had an absolute obligation to rebook your flight and handle hotel expenses ect.. I would have pursued compensation. They also code share with Cape Air so a rebook should have been possible. If however your flight was booked through a third party itâs likely they cobbled the flight together and essentially you were on separate tickets. In that case the obligation would lie with silver even though the flight may have appeared to be a code share.
Last edited by GeorgeC1; 02/20/2024 09:35 AM.
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Re: Silver Airlines
[Re: GeorgeC1]
#313943
02/20/2024 10:31 AM
02/20/2024 10:31 AM
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Joined: Jun 2020
Posts: 1,154
MIDiver
Traveler
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Traveler
Joined: Jun 2020
Posts: 1,154
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George - one ticket, booked through Delta, and I am Platinum. I never book third-party tickets. Delta was no help at all (well they could get me there three days later) so I had to take matters into my own hands. I filed a complaint and requested compensation, but then I wanted to enjoy the time on the water and didnât follow up until I got home. On the return flight, the silver counter could do nothing to assist except suggest I try and see if the 4 hour later flight would depart as scheduled (!) and I couldnât get through to Delta via phone. Thankfully I got to the airport early and was able to get to the Cape counter before the rest of the passengers on my flight and snagged one of the few remaining seats on a flight that made my connection. Again, filed complaints and request for compensation, but after repeated follow up, I just gave up. I suppose I could have just waited it out with Delta to âfixâ the issues at SJU and EIS but I wasnât interested in a few nights in SJU or Tortola so just dealt with it myself.
Silver customer service is non-existent so donât expect anything at all from them.
I keep hoping Delta will come to its senses about the ATL - EIS route.
Last edited by MIDiver; 02/20/2024 01:15 PM.
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