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It took two hours to get through arrivals at SXM #313965
02/20/2024 07:12 PM
02/20/2024 07:12 PM
Joined: Sep 2021
Posts: 342
Ontario Canada
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Dr Phil SXM Offline OP
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Today I had guests arriving on WestJet flight 2652 from Toronto to SXM.
They landed at 3:25 PM today only a few minutes late.
Unfortunately, they had one checked bag that they would have to claim at the baggage area. The arrival staff gave no information on why people were just waiting.
They did not get out of the terminal until 5:40 PM more than two hours after landing. When they got outside the terminal, they were no taxis to take them to Royal Islander. They walked across the street and waited for a bus. My guests have been here before, but it is certainly not a good impression for anyone starting their vacation. They ended up walking to La Terrasse.

I know the subject has been discussed quite a bit, but it is sad to see that three months after the soft opening of the departure area, they would have this kind of problems still with the arrival area.

Drphilsxm

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Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #313966
02/20/2024 07:16 PM
02/20/2024 07:16 PM
Joined: May 2002
Posts: 5,290
Kennys Offline
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Yes it was another rough day and our client on West Jet came out around the same time and the traffic situation was terrible , all backed up as a result of a big trunk being broke down .

Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #313969
02/20/2024 08:32 PM
02/20/2024 08:32 PM
Joined: Aug 2000
Posts: 82,710
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Phil--I guess the traffic situation was the reason why no taxis? That is odd. Really disappointing situation with arrivals.


Carol Hill
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #313973
02/20/2024 09:25 PM
02/20/2024 09:25 PM
Joined: Mar 2009
Posts: 18,720
Auburn, WA
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I trust you forewarned your guests what to expect at arrivals. Been no secrets on it.

Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #313974
02/20/2024 09:43 PM
02/20/2024 09:43 PM
Joined: Sep 2000
Posts: 4,682
Newtown, CT
kim Offline
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kim  Offline
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We got through in an hour no bags. Delta JFK. But then almost 15 minutes to get out of the airport because of the traffic issues in Cole Bay.

Re: It took two hours to get through arrivals at SXM [Re: kim] #313977
02/21/2024 07:55 AM
02/21/2024 07:55 AM
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Kennys Offline
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Kennys  Offline
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Welcome back my Dear .

Re: It took two hours to get through arrivals at SXM [Re: Kennys] #313978
02/21/2024 07:57 AM
02/21/2024 07:57 AM
Joined: Sep 2000
Posts: 4,682
Newtown, CT
kim Offline
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Thanks! And you were right. That traffic was crazy!!!!!

Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #313979
02/21/2024 08:41 AM
02/21/2024 08:41 AM
Joined: Mar 2001
Posts: 17,525
Ohio
ruralcarrier Offline
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Carry on only seems to be the solution! It seems they cannot get coming or going right.

I hope your guests have a good trip.


J.D.
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #313984
02/21/2024 09:51 AM
02/21/2024 09:51 AM
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caribfan Offline
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Are there bathrooms while waiting in line?

Re: It took two hours to get through arrivals at SXM [Re: ruralcarrier] #313985
02/21/2024 10:01 AM
02/21/2024 10:01 AM
Joined: Dec 2010
Posts: 229
Cincinnati
murphycpcu Offline
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How does just having carry on make the arrival process different? Do they allow you to pass through a different line?

I just changed our arrival flight in May as the original was 45 minutes after the Air France flight and 30 minutes behind the KLM flight. Moved it back to an hour and a half after the KLM hoping it would be cleared out by then.

Re: It took two hours to get through arrivals at SXM [Re: murphycpcu] #313986
02/21/2024 10:08 AM
02/21/2024 10:08 AM
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Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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murphy--now, you just need to hope that Air France and KLM aren't late coming in! It is ridiculous, that people are rearranging their flight schedules because SXM can't deal with baggage.


Carol Hill
Re: It took two hours to get through arrivals at SXM [Re: Carol_Hill] #313991
02/21/2024 10:19 AM
02/21/2024 10:19 AM
Joined: Dec 2010
Posts: 229
Cincinnati
murphycpcu Offline
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We don't have baggage. We don't even have carry on. The question is do they allow you to go through customs faster with no luggage.

Re: It took two hours to get through arrivals at SXM [Re: murphycpcu] #313992
02/21/2024 10:24 AM
02/21/2024 10:24 AM
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Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Oh hi, sorry, didn't pay attention it was you. Allegedly, you can get around the crowds if you don't have bags, yes. The whole thing doesn't make sense to me, but that's the way it works.


Carol Hill
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #313993
02/21/2024 11:07 AM
02/21/2024 11:07 AM
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erb923 Offline
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A couple of months ago they had a porta potty outside if you needed to use the restroom.

Re: It took two hours to get through arrivals at SXM [Re: murphycpcu] #313997
02/21/2024 12:34 PM
02/21/2024 12:34 PM
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Ohio
ruralcarrier Offline
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Kind of tongue in cheek as that is suggested by some so rental car people don't have to wait for their customers with checked bags.

Supposedly if you have no checked bags, you move on through. Sometimes it seems to work and sometimes it doesn't. Like with many things with this airport fiasco, inconsistency and missed completion dates is the norm.

Good luck.

BTW, I am from about 20 miles north of Dayton.


J.D.
Re: It took two hours to get through arrivals at SXM [Re: ruralcarrier] #313999
02/21/2024 12:49 PM
02/21/2024 12:49 PM
Joined: Mar 2009
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Auburn, WA
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"Kind of tongue in cheek as that is suggested by some so rental car people don't have to wait for their customers with checked bags."
My thoughts exactly. 👍

Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314030
02/21/2024 10:15 PM
02/21/2024 10:15 PM
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Posts: 4,303
Vancouver, WA
Todd Online content
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Seems they push the lines based on when the luggage will arrive at the carousel. Otherwise the limited baggage area would be packed with people.


I prefer the Isle seat
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314056
02/23/2024 06:25 AM
02/23/2024 06:25 AM
Joined: Jul 2011
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Westchester /NYC
Colour1 Offline
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I feel so bad for your guests!! That's a horrible way to start a vacation!!! I'm not sure if the people that work at arrivals just don't care??? Or they are just under staffed!! Maybe if we overload there email, let them know that this is a horrible way to treat tourist!! webmaster@sintmaartengov.org


Sand Gravity, got to love it!
Re: It took two hours to get through arrivals at SXM [Re: murphycpcu] #314058
02/23/2024 07:21 AM
02/23/2024 07:21 AM
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Newtown, CT
kim Offline
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They do not allow you to skip lines. You wait in the line based on your flight. As luggage is on the belt that’s the group they push through as the hall where the baggage belt is is just too tight. Even if you don’t have bags you wait in that line then just exit. Took us an hour on Tuesday to get to rental car.

Re: It took two hours to get through arrivals at SXM [Re: murphycpcu] #314059
02/23/2024 07:50 AM
02/23/2024 07:50 AM
Joined: Jan 2003
Posts: 182
East Tennessee
lhbsurf Offline
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Originally Posted by murphycpcu
We don't have baggage. We don't even have carry on. The question is do they allow you to go through customs faster with no luggage.



We arrived yesterday on American at 2:15, parked close and walked to the terminal. It took 30 minutes to clear immigration and 30 minutes to get bags. A young couple in front of us were carrying only backpacks. They tried to skip the line when we first entered the outdoor shelter and were denied. However, they asked again when we entered the building and were allowed to go to the "transit" line. Like others have mentioned, I think it just depends on who is working the lines.


Laura
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314118
02/24/2024 08:01 AM
02/24/2024 08:01 AM
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Tracey868 Offline
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When does Air France and KLM land on Sat?

Last edited by Tracey868; 02/24/2024 08:28 AM.
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314119
02/24/2024 08:21 AM
02/24/2024 08:21 AM
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Kennys Offline
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Kennys  Offline
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First one at 2.50pm and second one at 5.30pm and no KLM today Tracy .

Last edited by Kennys; 02/24/2024 08:23 AM.
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314120
02/24/2024 08:22 AM
02/24/2024 08:22 AM
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erb923 Offline
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Easiest way is to check their SXM airport website for all flight info.

https://www.sxmairport.com/flights-info.php?view=arrivals&flight=

Re: It took two hours to get through arrivals at SXM [Re: Kennys] #314122
02/24/2024 08:36 AM
02/24/2024 08:36 AM
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Tracey868 Offline
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Thank you. DO they still come in those times in June/July ?

Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314124
02/24/2024 09:06 AM
02/24/2024 09:06 AM
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erb923 Offline
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Not sure, I assume they have fewer flights since its the low season.

Re: It took two hours to get through arrivals at SXM [Re: Tracey868] #314130
02/24/2024 10:24 AM
02/24/2024 10:24 AM
Joined: Aug 2000
Posts: 82,710
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Tracy--easiest way to find out their schedule for then is to go to their websites.


Carol Hill
Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314143
02/24/2024 01:06 PM
02/24/2024 01:06 PM
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Ontario Canada
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Dr Phil SXM Offline OP
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I would just like to mention, it is always best to check on the day itself.
Air France and KLM can both be a few hours late.
Also, on the odd occasion, they could be early.

Drphilsxm

Re: It took two hours to get through arrivals at SXM [Re: Dr Phil SXM] #314145
02/24/2024 02:39 PM
02/24/2024 02:39 PM
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Carol_Hill Offline
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Phil--that is definitely true. However, I think that Tracy was trying to figure out when to book her incoming flight for, to hopefully avoid those crowds. It's a crap shoot, as you say, as you could plan your flight around when those other flights are SUPPOSED to arrive, and then they are early or you are late. I booked our flight for June from Miami for the earlier flight, even though I HATE getting up that early, but hope the lines will be less for the 1 PM flight.


Carol Hill
Re: It took two hours to get through arrivals at SXM [Re: Carol_Hill] #314157
02/24/2024 04:42 PM
02/24/2024 04:42 PM
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Whale Tail Offline
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Carol - We also HATE getting up early to catch a flight and tonight is our night of sleep deprivation. We are being picked up at 2:30am Sunday morning for our trip to Toronto (Ugh). On the bright side, if there is one, we are scheduled for a 12:15 arrival and the only "big" plane ahead of us is the Copa flight from Panama City 55 minutes ahead of us. Hoping to breeze right through SXM airport ( I know good luck with that ). Sorry Leslie but we do have checked bags, Carry on only just doesn't work for a 4 week stay.

Re: It took two hours to get through arrivals at SXM [Re: Whale Tail] #314158
02/24/2024 05:07 PM
02/24/2024 05:07 PM
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Carol_Hill Offline
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WhaleTail--Considering you are having a 4 week stay, I don't feel TOO sorry for you overall. grin

Looking forward to hearing and seeing all about your trip!


Carol Hill
Re: It took two hours to get through arrivals at SXM [Re: Whale Tail] #314162
02/24/2024 05:35 PM
02/24/2024 05:35 PM
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boucharda Offline
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After the COPA flight arrives you might have tp go through bag screening.....happened twice to us in previous years. No clue why it;s always COPA that initiates it

Re: It took two hours to get through arrivals at SXM [Re: boucharda] #314167
02/24/2024 06:08 PM
02/24/2024 06:08 PM
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Whale Tail Offline
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boucharda - We had our bags screened on our last visit in Dec. Stand in line for immigration, then stand in line for bags, and then stand in line for bag screening. But there's a lot of lounger time ahead!! Can't wait to slip into island time.

Re: It took two hours to get through arrivals at SXM [Re: Carol_Hill] #314168
02/24/2024 06:13 PM
02/24/2024 06:13 PM
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Whale Tail Offline
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Carol - "Looking forward to hearing and seeing all about your trip"

You know I will

Re: It took two hours to get through arrivals at SXM [Re: Whale Tail] #314175
02/24/2024 08:25 PM
02/24/2024 08:25 PM
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Carol_Hill Offline
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Whale Tail--I think that's a contract!! grin


Carol Hill

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