Forums39
Topics38,632
Posts312,102
Members26,563
|
Most Online2,218 Jan 21st, 2020
|
|
25 registered members (Fitzhughlaw, RatmansWife, SXMScubaman, 706jim, George1234, MrEZgoin, jazzgal, Whale Tail, Todd_Melinda_K, bostonbob, jbutah, MikeBiondo, deliveryskipper, StMartinFan, Matt W, CdnCouple, PML, Lionsail, EdB, 6 invisible),
964
guests, and 163
spiders. |
Key:
Admin,
Global Mod,
Mod
|
|
|
Cancelled WestJet Flight Feb 15 ?
#314542
02/29/2024 08:02 PM
02/29/2024 08:02 PM
|
Joined: Dec 2006
Posts: 104 Oakville Ontario Canada
sxmpete
OP
Traveler
|
OP
Traveler
Joined: Dec 2006
Posts: 104
Oakville Ontario Canada
|
On Thursday Feb 15, Westjet canceled their 4 pm flight 2653 from SXM to Toronto. We never did receive the promised followup email with cancellation details. After waiting at the airport until 9:30 PM, with no status updates from Westjet and no Westjet Agent in sight, several passengers including ourselves decided to seek out their own accommodation. I'm glad we did, since we and another couple got the last 2 available rooms at one of the Maho hotels. I decided to wait a while before requesting compensation, rather than spoil the afterglow of a great 16 days in SXM with on my frustrations with poor Westjet communication/management of the situation. Now that I'm getting around to requesting compensation, I wonder about the experience of other passengers on that canceled flight: did a Westjet Agent ever arrive later that night? If so, what time and what help did they provide? Our replacement flight the next day was to leave at 7:30 and arrive Toronto just before midnight. Fortunately, after a painfully long online chat with a Westjet agent, we were able to change to the 4:05 pm flight and arrive at a much saner time. Despite our first such experience in over 30 years visiting SXM, we are excited about 2025 and have already booked our stay! FYI, for those other passengers, if you haven't already submitted your requests, here are a few useful links: https://otc-cta.gc.ca/eng/air-passenger-protection-regulations-highlights https://www.westjet.com/en-ca/interruptions/submit-expenses https://www.westjet.com/en-ca/interruptions/compensation-claims Peter
|
|
|
Re: Cancelled WestJet Flight Feb 15 ?
[Re: Sunfun]
#314624
03/02/2024 11:09 AM
03/02/2024 11:09 AM
|
Joined: Nov 2009
Posts: 965
CrazyCanuxx
Traveler
|
Traveler
Joined: Nov 2009
Posts: 965
|
WestJet used to be a great airline under the old ownership but now it’s just as bad if not worse than the rest of them. Yes, I concur. Also linked to their switch to English and Spanish on their wait time message. For everyone else, we are officially a bilingual country -Eng and French. And then any other language is added to the options.... WJ omitted the French option for years. Ce qui est souvent plus vite a communiquer avec un representant, merci beaucoup !
|
|
|
|