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Sep 23rd, 2024
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Posts: 243
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Joined: Nov 2003
Posts: 83
Traveler
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Traveler
Joined: Nov 2003
Posts: 83 |
Airlines frustrate me so much anymore. Three years in a row they have screwed up our return flight from SXM. I always schedule a 2.5 hour layover in CLT because it always takes a long time to get through customs with the amount of people that arrive around the same times. AA the last three years cancels our 2.5hr layover flight a month before trip and moves us to an hour layover. That pretty much guarantees most people on our flight to miss their connection. They are just creating more work for themselves. Upset people, re-booking people, long lines, booking hotels, etc.
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Joined: Feb 2007
Posts: 391
Traveler
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Traveler
Joined: Feb 2007
Posts: 391 |
WooHoo!!! Got the response from AA "...we are sorry it was a trying time for you...we are crediting your account with 7,500 miles!!!
So, a day late getting home, extra expense in meals and taxi, pet care for another day, and just the general frustration of no communication for over 4-6 hours, and we get 7,500 miles! IF you could turn miles into drinks on the plane, doubt that would get us each a Bloody Mary.
I thanked them profusely and told them they could stick their 7,500 miles where the sun don't shine!
Dan
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Joined: Apr 2002
Posts: 5,925
Traveler
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Traveler
Joined: Apr 2002
Posts: 5,925 |
Lots of people complaining about AA these days, including employees.
Jeff Berger
Visiting SXM Since 1978
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Joined: Oct 2013
Posts: 1,819 Likes: 2
Traveler
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Traveler
Joined: Oct 2013
Posts: 1,819 Likes: 2 |
I love American Airlines, best gosh dang airline there is
Be Happy! Simply because you deserve to be. 😁
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Joined: Aug 2000
Posts: 83,837 Likes: 3
Traveler
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OP
Traveler
Joined: Aug 2000
Posts: 83,837 Likes: 3 |
Wow, I would say that is a pretty pitiful response to your situation. Don't think I blame you at all..
Carol Hill
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Joined: Mar 2009
Posts: 19,332 Likes: 2
Traveler
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Traveler
Joined: Mar 2009
Posts: 19,332 Likes: 2 |
bdeeley said:
I love American Airlines, best gosh dang airline there is Me too. Except for Alaska Air
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Joined: Mar 2009
Posts: 19,332 Likes: 2
Traveler
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Traveler
Joined: Mar 2009
Posts: 19,332 Likes: 2 |
They did the same for us but we didn't have to ask for it when our plane was delayed an we missed our connection two years ago. Didn't have to spend the night and got home the same time anyway. We got an apologetic email two days later for 7500 miles apiece. I was happy with it. And it was a free miles flight anyway.
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