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Re: Sapphire
[Re: ESK]
#91569
03/25/2016 07:51 PM
03/25/2016 07:51 PM
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Joined: May 2014
Posts: 143 Ontario
Canuck54
Traveler
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Traveler
Joined: May 2014
Posts: 143
Ontario
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Yes was much improved at our stay in January, but,,, upon checkout we were paying the $50 tax with credit card,,, paper jam in machine,, no problem just fix paper and run card again,, you guessed it now two charges. Have been emailing and phoning since January to no avail, not even a reply. Customer service still a long way to go.
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Re: Sapphire
[Re: dennis623]
#91573
03/26/2016 08:09 PM
03/26/2016 08:09 PM
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Joined: Apr 2014
Posts: 26
FFSXM
Traveler
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Traveler
Joined: Apr 2014
Posts: 26
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We stayed there the first two weeks of March and were pleasantly surprised . Elevators worked, no water or air conditioning issues, and staff was extremely friendly! I was greeted at check in with a greeting and handshake. No issues with housekeeping as we had service each day. The onsite manager seems to be making a difference. We were also shown the remodeling project and the newly remodeled rooms are really nice. Things are looking up if the project is finished as planned!
Last edited by FFSXM; 03/26/2016 08:41 PM.
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Re: Sapphire
[Re: FFSXM]
#91577
03/28/2016 08:42 AM
03/28/2016 08:42 AM
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Joined: Jan 2007
Posts: 127
MzLime
Traveler
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Traveler
Joined: Jan 2007
Posts: 127
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FFSXM said: We stayed there the first two weeks of March and were pleasantly surprised . Elevators worked, no water or air conditioning issues, and staff was extremely friendly! I was greeted at check in with a greeting and handshake. No issues with housekeeping as we had service each day. The onsite manager seems to be making a difference. We were also shown the remodeling project and the newly remodeled rooms are really nice. Things are looking up if the project is finished as planned! Ditto ditto, ditto. We saw improvements with resort, more activities offered, plus staff was friendly & helpful. A big change in overall atmosphere. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />
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