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Queen of sxm / Sharon phone rentals
#92484
03/31/2016 09:32 PM
03/31/2016 09:32 PM
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Joined: Feb 2010
Posts: 192 Columbia, SC, USA
DandM29212
OP
Traveler
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OP
Traveler
Joined: Feb 2010
Posts: 192
Columbia, SC, USA
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I've read several positive reviews about phone rentals through Sharon but boy, my experience hasn't been good this week with the person she's got working there. Two trips from Orient to there and I still don't have a working phone, and I really need to make some calls bad. I guess I'll go rent elsewhere tomorrow and just suck up the wasted money. The person working there was rude and condescending, telling me I just don't know how to use my phone that I've used internationally all over for three years, Trying to solve my problem, i rented a phone through them, and it doesn't work either (bad charger or battery). I'll never go there again. Disappointed in Orient.
Last edited by DandM29212; 03/31/2016 09:34 PM.
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Re: Queen of sxm / Sharon phone rentals
[Re: Dansc]
#92490
04/01/2016 07:50 AM
04/01/2016 07:50 AM
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Joined: Jun 2004
Posts: 1,111 St. Maarten/Long Island
SharonfromSXM
Traveler
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Traveler
Joined: Jun 2004
Posts: 1,111
St. Maarten/Long Island
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David please send me your phone number or the number for where you are staying so I can get in touch with you. I have to assume that it was you Doris called me about Wednesday about renting you a phone without a Sim. I am sorry if you feel she was rude because I never get anything but compliments about Doris the other posters are referring to a different person. Please let me know what we can do to help you because I try my best to never have someone leave unhappy. We charge all of our phones before they leave our store & we check the charge when we give the phone to the customer but unfortunately we can never tell when a battery will just go bad. Also my phones have original Nokia batteries which will shut down if they get overcharged so please stop charging the phone & wait about 30 minutes or so & then try to turn the phone on. We will do whatever we can to resolve your problems but I need you to please contact me either here on PM or by email to: Queenofsxm2000@yahoo.comAgain I am sorry for the problems & I hope you give us a chance to resolve them. Sharon
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Re: Queen of sxm / Sharon phone rentals
[Re: SharonfromSXM]
#92495
04/01/2016 08:46 AM
04/01/2016 08:46 AM
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Joined: Apr 2001
Posts: 14,649 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,649
Brookfield, CT.
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As others have said, Sharon herself is always a pleasure to deal with, and quite truthfully, any dealings we've had with Doris have always been positive and pleasant, too, once we came to understand her island persona.
It's a hard thing but sadly true, that when we have a business and we hire employees, we always hope they will do and portray the same company image that we, as owners, hope to put forth. Sadly, it doesn't always work that way but the Queen dealt with that, too.
What we need to remember is that sometimes, when we're personally feeling frustrated we can give off a very unintentional aura that someone else might misinterpret and take personal umbrage to. I'm not saying this was the case here but having met and dealt with Doris over several years and many trips, I just can't imagine her being rude to a customer and I know Sharon wouldn't tolerate it. Abrupt or perhaps stand-offish until she knows you, but never, never rude. And for sure, very knowledgable about the product she's working with.
I hope the OP sees all these messages and is able to resolve the problems and issues with their phone problems. Sharon really is the best and will always go the distance for her clients. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Queen of sxm / Sharon phone rentals
[Re: tmsxmsails]
#92500
04/01/2016 01:05 PM
04/01/2016 01:05 PM
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Joined: Aug 2006
Posts: 234 TOTOWA NJ
lina
Traveler
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Traveler
Joined: Aug 2006
Posts: 234
TOTOWA NJ
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I also have similar feelings about the abruptness of the employee. I had once left my $20. bal ? cash and ran to catch our plane home, I did not wait for a receipt..I received an email that I owed 20.00, I explained to Sharon I had left the $ and she did not pursue it, but still I felt like I was not believed. I will continue to rent even though we all have smart phones, I like working with Sharon.
lina and piggy
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Re: Queen of sxm / Sharon phone rentals
[Re: tmsxmsails]
#92501
04/01/2016 01:26 PM
04/01/2016 01:26 PM
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Joined: May 2004
Posts: 1,194 Virginia
Snorkeller
Traveler
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Traveler
Joined: May 2004
Posts: 1,194
Virginia
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tmsxmsails said: There is another thread on lousy service from JetBlue but the answer isn't "You should have called Customer Service from the TSA line when you found out there was no Pre Check at your airport." You know that this is a very silly comparison at best - why post it? Again, my experience can only be described as anecdotal, but my experience is that Sharon is very easy to reach by phone. I have made my share of negative, usually sarcastic in my own obnoxious way, remarks about various airlines and other businesses online - but I do not post online about a small owner managed business on the basis of one bad experience unless I first try to talk about it with the owner. If you still feel that a negative review is appropriate after doing that, then fine.
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Re: Queen of sxm / Sharon phone rentals
[Re: tmsxmsails]
#92503
04/01/2016 02:03 PM
04/01/2016 02:03 PM
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Joined: Apr 2008
Posts: 159
FLY2SXM
Traveler
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Traveler
Joined: Apr 2008
Posts: 159
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I rarely post but felt I should in this instance. I have been dealing with Sharon for years and have always had excellent service from her and her office staff. Sharon's office person is not especially talkative but she is quick and efficient. My plastic container is always ready for me upon my arrival. I STILL rent from Sharon even though I sometimes have Vonage where I stay on island. I want to support her small business. She is very customer-oriented.
"Life's like an hourglass glued to the table" ----Anna Nalick
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Re: Queen of sxm / Sharon phone rentals
[Re: JulieandKarl]
#92504
04/01/2016 02:05 PM
04/01/2016 02:05 PM
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Joined: Oct 2013
Posts: 1,654 United States of America
bdeeley
Traveler
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Traveler
Joined: Oct 2013
Posts: 1,654
United States of America
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This thread should be put out of it's misery now that we have competing posts arguing about whether or not the small business owner should be contacted about each, less than stellar, initial interaction. Killing this thread will end my misery.
Be Happy! Simply because you deserve to be. 😁
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Re: Queen of sxm / Sharon phone rentals
[Re: SharonfromSXM]
#92506
04/01/2016 03:08 PM
04/01/2016 03:08 PM
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Joined: Aug 2000
Posts: 82,852 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,852
Central Florida!
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Sharon--as the owner of a couple of small businesses myself, I know it is very difficult to please everyone all the time, but I know that you try extremely hard to do that in every case. I think we will end this one here.
Carol Hill
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