weeks5051 said:
Many years ago I reserved a rental car in Florida by using either Orbitz or Travelocity, I forget. The price was a great one. I copied the reservation confirmation which had the confirmation number on it.
At the airport I phoned the rental agency for directions. I was told not to bother coming since they had no car for me due to over booking. I told them that I had a confirmation number. They said it didn't matter. They told me that I wasn't the only person to not get a reserved car as if that would make me feel better.
I contacted Orbitz or Travelocity and told them that since I made the reservation through their website they have some responsibility in this situation. They told me that they didn't and basically couldn't care less. Of course I have never used any of these 3rd party reservation sites ever again.