I've sailed with the Moorings about 20 times, mainly in the BVI, but also St. Lucia, St. Martin, Canouan, and Grenada. During those sails, we needed assistance out on the water (usually because of our own gaffes) about 5 times. They were there for us every time within a very reasonable amount of time and we were never left unhappy. You pay a bit more (usually newer boats), but their service has always been impeccable in my opinion.