With all due respect, a business' advertising on TTOL doesn't come with the Good Housekeeping Seal of Approval. Not every business is run like Queen SXM Rental phones or Shopndrop grocery service, two of my personal TTOL advertisers..

What happened is unfortunate and their follow-up stinks, but considering it's the Caribbean, where the pervasive attitude is all too often, "No worries, Mon!" I don't think pointing fingers at TTOL is warranted. And I hope they do come around to at least trying to make amends to the OP and his spouse - they certainly should. But in the end, at least she knows his heart and good intentions were in the right spot and that should be enough to overcome the disappointment. At least, it would work for me......

Just my personal opinion. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />