That was my point. At least give them a day or two to do that. We all agree that they didn't provide what was contracted for. But those of us who run small businesses know that 'stuff happens'. If there was going to be a day that a flower delivery service has a meltdown, it would be on Valentine's Day. It's like going to your favorite restaurant on Valentine's and waiting two hours for your food and it's cold. At least give them a day or two to at least respond to your complaint. They're not going to be able to 'make it right', but at least give them some chance to respond.