When my phone was stolen, the UTS store was able to disable the old sim card and enable a new one for me, keeping the same phone number. But I do know that if you don't add money from the card to your phone on a regular basis that you lose that number. I think it's 90 days, but I do it every 60 days, just to be sure.

Elizabeth, is adding money to the phone the same as adding it to the Top Up card?

I did send Sharon an email asking these questions, but I'm sure she's inundated with emails now, so I expect it to be a while before I hear back from her.