Happy to learn others are finding a good side to AA. We usually have very positive experiences with the agents but the cancellation of flights really drives me crazy. One very nice thing about using up those air miles is you can choose any available seat on the plane in your class of awards, including the ones with big, fat Up-charges. I think the agent put us in preferred early boarding seats on both flights, too. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />