Believe me, I know...been fighting tooth and nail with them for a week. They insist they will be up and running in a month. I called anonymously and attempted to make a rez for March, they were willing to take my reservation and credit card info!! Then called to cancel my existing March rez, they state #1, their system is not operating, can't refund the 75% they are willing to return (no computer systems working) and the fact that they will be OPEN and honoring reservations...When i stated i called to make a new rez, the agent wanted my cc info to book the new rez...they deny everything, still refuse to refund the last 25%..even though i have YET to see refund of the first 75%!!